Ward Clerk - Maternity Services

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an administrative support professional to join our busy hospital administration team. The role focuses on front-line receptionist duties, data entry, and customer service within a NHS environment.

Applicants should have basic IT skills and good communication abilities, with a commitment to high standards of patient care and teamwork across departments.

Qualifications

• Essential criteria include basic communication skills and reliability.
• NVQ Level 2/3 in Business Administration or equivalent.
• Good basic IT and data entry abilities.

Skills

Verbal communication

Written communication

Basic Computer Skills

Education

NVQ Level 2/3 in Business Administration

Word processing/IT skills

Tools

Word processing software

Hospital administration system

Job description

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria

• NVQ Level 2 or 3 in Business Administration or similar qualification

Desirable criteria

• Qualification in word processing / IT skills

Knowledge

Essential criteria

• Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Desirable criteria

• Knowledge of hospital administration system

Experience

Essential criteria

• Basic Computer Skills

Desirable criteria

• Customer Care Experience

We commit to removing barriers for people with disabilities or long‑term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under‑represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don't meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part‑time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.