Ward Clerk - Maternity Services

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 18,000 - 21,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking a friendly clerical administrator to join the Maternity unit. The role requires experience dealing with the public, good IT skills, a calm manner under pressure, and a confident telephone presence. Duties include answering calls, filing, using Careflow, and booking appointments.

Full training will be provided. The post may be based in maternity triage but could be required to work across the Trust to cover short-term absence.

Qualifications

• Experience dealing with the general public.
• Good IT skills and the ability to stay calm under pressure.
• Confident telephone manner and a helpful attitude.

Responsibilities

• Receive/welcome new patients onto the ward, checking records and ensuring notes are in order.
• Ensure identity bracelets are available for midwifery staff.
• Compile sets of required blank documentation for emergency patients.

Skills

Public-facing experience

IT skills

Calm under pressure

Telephone manner

Tools

Careflow

Job description

Job overview

An exciting opportunity has arisen to join our dynamic team within the Maternity unit

The successful applicants will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Careflow and booking appointments.

Full training will be provided for the successful candidate.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

*Please note this vacancy may close early if a high number of applications are received*

Main duties of the job

The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit. Although primarily based within maternity triage, the postholder may be required to work anywhere in the trust to cover short term absence.

• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order.
• Ensure identity bracelets available for midwifery staff
• Compile sets of required blank documentation for emergency patients.

You will be part of a group of employees which comprises of doctors, midwifery staff, support staff and clerical/administrative staff who provide a high standard of service to children, young people and their families.

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.