Ward Clerk - Maternity Services

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a Ward Clerk to enhance patient experiences in Maternity Services. This role is pivotal in providing a welcoming atmosphere and ensuring smooth operations at reception desks. The ideal candidate will possess strong IT and customer service skills, demonstrating a commitment to patient-focused care. With a blend of early and late shifts across 7 days, this position offers the chance to work closely with healthcare professionals in a dynamic environment. Join a team that values diversity and inclusion, and contribute to delivering exceptional care to patients and their families.

Qualifications

• Excellent IT skills and experience in a customer service or healthcare environment.
• Ability to work on your own initiative and as part of a team.

Responsibilities

• Support the Antenatal and Postnatal ward reception desks at St Mary's Hospital.
• Provide excellent customer service and support to patients and visitors.

Skills

IT Skills

Customer Service

Problem-Solving

Communication

Education

Good level of general education

Tools

HIVE Patient Information System

Job description

We have vacancies in the following sectors

Select below to see the jobs in that sector

Main area: Maternity Services

Grade: NHS AfC: Band 2

Contract: Permanent

Hours:

• Full time
• Part time

37.5 hours per week (Day shifts, as part of a rota covering 7 days)

Job ref: 349-SMH-6928209*

Site: Saint Mary's Hospital

Town: Manchester

Salary: £23,615 per annum, pro rata

Salary period: Yearly

Closing: 02/03/2025 23:59

Job overview

Ward Clerk – Maternity Services

Are you a positive, people person? Are you keen to succeed and grow in a role that plays an integral part in enhancing our patient's experience and be the welcoming face of our Maternity wards? Then we would love you to apply for one of our ward clerk positions.

We work alongside the Midwives, Junior Doctors, and Consultants to ensure our women receive the best care possible, and we are looking for you to bring a positive approach to our team environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service.

Good interpersonal skills and the ability to work on your own initiative and as part of a team are essential. A friendly and conscientious outlook is also required, as is the ability to liaise with all levels of staff and patients.

Shifts are across 7 days and a combination of Early and Late to meet the needs of the service.

You will receive Saturday/Sunday enhancements if you are rostered to work on these days.

These positions will be based at St Mary's Hospital on our Oxford Road Campus.

Main duties of the job

This role supports the Antenatal and Postnatal ward reception desks at St Mary's Hospital. The post holder is required to work a range of shifts and be the single point of contact to meet and greet patients and visitors. They will be required to provide excellent customer service and support to our patients and visitors, as well as the medical teams within the department.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health and social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals and community services from across Manchester, Trafford, and beyond, we champion collaborative working and transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate, so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness, and drive research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre and Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description and Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits, and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Education / Qualification

• A good level of general education

Previous Experience

• Previous receptionist/customer service experience
• Experience using Patient Information Systems (HIVE)

Skills and Abilities

• Strong IT and keyboard skills
• Ability to communicate effectively with a wide range of people, including patients, senior staff, and consultants
• Strong problem-solving skills

Knowledge

• Understanding of the importance of patient confidentiality
• Knowledge of the Data Protection Act / Caldicott Principles

Personal Attributes

• Professional, helpful, and approachable
• Flexible, adaptable, and self-motivated
• Ability to remain calm under pressure

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.