Ward Clerk - Maternity | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Epsom and Ewell; On-site; GBP 18,000 - 23,000; Part time

Job summary

A regional healthcare provider in Epsom is seeking a Ward Clerk to join the Postnatal ward team, working 22.5 hours per week. The role involves providing high-quality patient care through administrative support, being a key contact for administrative issues, and ensuring sensitive handling of patient interactions. Ideal candidates should possess excellent communication and organisational skills, knowledge of Microsoft Office, and a compassionate approach to patient care. Previous experience is advantageous but not essential.

Qualifications

• Previous experience in a similar role would be an advantage.
• Ability to liaise with employees at all levels.
• Enthusiastic, flexible, empathetic, and self-motivated.

Responsibilities

• Provide high-quality patient care through administrative support.
• Be the point of contact for all administrative issues relating to patients.
• Ensure high levels of patient care, prioritising tasks with discretion.

Skills

Excellent communication skills

Administrative skills

Organisational skills

Compassion and professionalism

Tools

Microsoft Office

Word

Excel

Job description

Overview

Ward Clerk Band 3 – The opportunity to join the Postnatal ward team at Epsom Maternity, working 22.5 hours per week.

Responsibilities

• Provide high-quality patient care through dedicated administrative and clerical support to the midwifery and obstetric staff at the ward level as part of a multidisciplinary team.
• Be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from admission to treatment and/or discharge, ensuring the best use of resources.
• Ensure high levels of patient care by being an accessible, customer-focused and knowledgeable point of contact. Display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.
• Work with the team to develop knowledge of the processes used to ensure that clients\' needs are met. The role suits someone who enjoys working in a busy office, where they would be able to work as part of a team, as well as under their own initiative.
• Contribute to a supportive team environment with regular supervision meetings and opportunities for continued professional development.

Qualifications

• Enthusiastic, flexible, empathetic and self-motivated; previous experience in a similar role would be an advantage, though not essential.
• Excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels.
• Knowledge of Microsoft Office, Word and Excel is essential.
• Ability to handle all contacts confidently with compassion, patience and professionalism.

Additional information

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, including renal and neonatal intensive care, to a wider area.

We serve a diverse area with a mix of urban and rural communities. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Please ensure your application refers to the job description and person specification. The advert closes on Monday 29 Sep 2025.