Ward Clerk - Maternity (Delivery suite) | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; City Of London; On-site; GBP 21,000 - 26,000; Part time

Job summary

A London-based healthcare provider is looking for a Ward Clerk Band 3, offering part-time hours. The role involves providing administrative and clerical support to the midwifery team and being a point of contact for patients. Applicants should be empathetic with strong communication skills, and previous experience is a plus. The position ensures a supportive work environment focused on professional development.

Benefits

Supportive team environment

Professional development opportunities

Regular supervision meetings

Qualifications

• Experience in a similar role is an advantage but not essential.
• Ability to handle patient contacts with compassion.
• Proficient in using Microsoft Office, Word, and Excel.

Responsibilities

• Provide administrative support to midwifery and obstetric staff.
• Act as the point of contact for patient care pathway.
• Organise tasks to ensure efficient resource use.
• Maintain high levels of patient care.

Skills

Excellent communication skills

Administrative skills

Organisational skills

Knowledge of Microsoft Office

Job description

Overview

Ward Clerk Band 3. The opportunity has arisen for a Ward Clerk to join the Delivery Suite team at Epsom Maternity working 23 hours per week.

The post holder will provide high-quality patient care through dedicated administrative and clerical support to the midwifery and obstetric staff at the ward level as part of a multidisciplinary team. The post holder will be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from admission to treatment and/or discharge, ensuring the best use of resources. The post holder will ensure high levels of patient care by being an accessible, customer-focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work with our team. Previous experience of working in a similar role would be an advantage, though not essential.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism.

You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients\' needs are met. The role will suit someone who enjoys working in a busy office where they would be able to work as a part of a team, as well as under their own initiative.

Responsibilities

• Provide administrative and clerical support to midwifery and obstetric staff at ward level as part of a multidisciplinary team.
• Act as the point of contact for all administrative and clerical issues relating to patients\' care pathway, tracking and supporting patients from admission to treatment and/or discharge.
• Prioritise tasks and organise a varied daily workload with discretion to ensure efficient use of resources.
• Maintain high levels of patient care through accessible, customer-focused service.

Qualifications and Skills

• Excellent communication, administrative and organisational skills.
• Liaison with employees at all levels.
• Knowledge of Microsoft Office, Word and Excel.
• Ability to handle all contacts with compassion, patience and professionalism.

Benefits and Environment

This is an important role which helps run an efficient service and is also an extremely rewarding one. We offer a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.

About the Trust

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. We provide more specialist services, including renal and neonatal intensive care, to a wider area.

We serve a diverse area with urban and rural communities. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we aim to deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

This advert closes on Monday 29 Sep 2025