Ward Clerk, Maternity

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading healthcare institution in Coventry is seeking a ward clerk for the Maternity department. The successful candidate must possess strong administrative and clerical skills, excellent interpersonal skills, and be proficient in IT systems. This role involves supporting service delivery through effective communication and maintaining documentation standards. The institution values equality and diversity in its workforce.

Qualifications

• Strong administrative and clerical skills with the ability to work confidentially.
• Good interpersonal and communication skills.
• Proficiency in relevant IT systems and ability to learn new systems.

Responsibilities

• Provide comprehensive administrative support to meet service needs.
• Act as the first point of contact, welcoming service users.
• Maintain filing systems and databases accurately.
• Disseminate information to internal and external users.
• Assist with training new team members.

Skills

Administrative skills

Interpersonal skills

Communication skills

IT skills

Job description

Overview

An exciting opportunity has arisen for a ward clerk within the Maternity department based in the Fetal Wellbeing Department. The successful postholder may be required to cover other departments within Maternity. We are looking for an enthusiastic individual who enjoys working in a team, has good interpersonal skills, and is efficient with excellent communication and IT skills.

You should possess a strong commitment to high standards of service delivery dedicated to giving patients and visitors the highest quality.

Please be advised this vacancy is not eligible for sponsorship.

Responsibilities

• Provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. Effectively communicate information and advice to enable the multi-disciplinary team to achieve operational excellence.
• Act as the first point of contact, welcoming service users to the department, dealing with routine enquiries and taking action as necessary, liaising with others as appropriate.
• Maintain an efficient and comprehensive administration service, providing support to other departments and team members within Maternity as requested.
• Communicate with staff, patients, families and any external organisations using appropriate methods.
• Maintain manual and electronic filing systems and databases, ensuring all documents are accurately archived in line with Trust policies.
• Utilise relevant Trust IT systems; ensure all relevant patient data is collected and input accurately in line with Trust guidelines. Systems may include EPR, Soliton, etc.
• Collate, input and monitor department documentation to assist with the production of monthly reports.
• Disseminate information to departments, external and internal users (e.g. minutes, memos).
• Assist with training new team members in Trust operational systems and department procedures.
• Order stationery and other equipment while monitoring and maintaining stock levels using Integra system.
• Receive and distribute incoming/outgoing post and take action accordingly.
• For further details please see the attached job description (LNKD1_UKTJ).

Qualifications and Requirements

• Strong administrative and clerical skills with the ability to work confidentially and accurately.
• Good interpersonal and communication skills; ability to work as part of a multidisciplinary team.
• Proficiency in the use of IT systems relevant to the role and the ability to learn new systems as required.
• Commitment to high standards of service delivery and patient care.
• Willingness to cover other departments within Maternity as needed.

Additional Information

The Trust is committed to equality, diversity and human rights principles and values all staff, customers and communities alike.