Ward Clerk | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading NHS Trust in Manchester seeks a Ward Clerk to provide essential administrative support in a busy environment. Candidates should possess excellent communication skills and thrive under pressure. The role involves managing patient records, handling inquiries, and supporting the overall patient experience. Join us in making healthcare exceptional while benefiting from professional development opportunities.

Benefits

Comprehensive induction

Personal development plan

Access to training courses

Qualifications

• Experience in an administrative role is preferred.
• Demonstrated ability to manage multiple tasks efficiently.

Responsibilities

• Provide comprehensive administration services.
• Maintain records regarding admissions and discharges.
• Handle telephone inquiries courteously and effectively.

Skills

Excellent communication skills

Ability to work under pressure

Enthusiasm for patient care

Job description

An exciting opportunity has arisen on E1 mixed surgery to join our team in the position of a Ward Clerk. The post holder will provide a comprehensive administration service and ensuring our patients and their relatives experience a coordinated and streamlined patient journey.

This is a busy role and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and the desire and enthusiasm to assist us in providing a first class service.

The working pattern for this post will be Monday - Friday

As a valued employee of the Trust, you will be provided with a comprehensive induction, participate in discussing your development needs through your annual appraisal and will agree a personal development plan. You will also be given the opportunity to attend training courses to expand your existing skills.

Manchester University NHS Foundation Trust (MFT) is the leading Trust for teaching, research and specialist services in the North West of England. We provide an extensive range of district general hospital services to the local population of central Manchester and tertiary and specialist services to patients from across the North West and beyond.

Maintain records regarding admissions / discharges / ward attenders / appointments, on PAS system and admission books as appropriate.

Ensure all appropriate documentation is complete and filed correctly.

Ensure that all notes and films are tracked to the relevant department. Arranging for urgent collection and delivery as required.

Dealing courteously and effectively with all telephone enquires. Taking appropriate action as required.

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [e-mail].

We’re looking forward to hearing from you!


This advert closes on Sunday 20 Jul 2025