Ward Clerk | Imperial College Healthcare NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in London seeks a highly motivated individual for a patient-facing role. Responsibilities include administrative support for the nursing team, handling inquiries, and maintaining patient communication. Ideal candidates will have excellent communication and organisational skills. This role offers benefits such as career development and flexible working options.

Benefits

Career development

Flexible working

Staff recognition scheme

Qualifications

• Must be a good team player and enjoy a fast-paced environment.
• Experience in handling administrative functions.
• Ability to maintain good communication links.

Responsibilities

• Greet and direct visitors, patients, and staff.
• Handle telephone calls in line with Trust standards.
• Arrange transport and outpatient appointments.

Skills

Communication skills

Organisational skills

Customer care skills

Job description

We are looking for a highly motivated person who has great communication and organisational skills to join our Team. The post holder must be a good team player and enjoy working in a fast paced patient facing acute surgical setting.

As the welcoming face of the ward we are looking for someone with excellent customer care skills who is fully equipped to support the Riverside ward nursing team by carrying out administrative functions such as creating follow up appointments, booking transport, greeting and directing visitors, patients and staff.
• Promote a customer-focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
• Use judgement in responding to queries or taking messages. Ensure that all enquires are dealt with politely, courteously, promptly and professionally.
• Maintain good communication links with the ward team and other departments.
• To ensure that all telephone calls are answered within the agreed time and in line with the Trust’s telephone standards.
• Redirect calls to other departments if necessary or when callers are misdirected.
• To arrange transport when required, clearly communicating with the nursing staff.
• Make outpatient appointments as appropriate prior to discharge in conjunction with the patients future care plans.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Wednesday 13 Aug 2025