Ward Clerk - Health Records

NHS National Services Scotland; Greenock; On-site; GBP 20,000 - 23,000; Part time

Job summary

A prominent healthcare provider in Scotland is seeking a Health Records Support role based in Greenock. The post involves providing clerical support in multiple wards, managing patient information, and requires experience in customer service. The role is permanent, part-time (16.5 hours/week), with a shift pattern of Monday to Wednesday. Suitable candidates will have clerical experience and proficient computer skills.

Qualifications

• Previous clerical/reception experience required.
• Experience with the general public in a customer service environment needed.
• Good organisational, keyboard, and communication skills are essential.

Responsibilities

• Provide cover in multiple wards when required.
• Undertake duties such as patient reception, answering phone calls, appointment booking.
• Maintain demographic information on the patient management system.

Skills

Clerical experience

Customer service experience

Organisational skills

Communication skills

Keyboard skills

Computer proficiency

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.

The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.

• It is essential that the candidate has previous clerical/reception experience along with experience of working with the general public in a customer service environment.
• Good organisational, keyboard and communication skills are essential along with being proficient in the use of computer systems.

Please note this is a GGC wide post and can be moved to any location, however initial base will be Inverclyde Royal Hospital.

1x permanent post, hours - 16.5 hours per week, shift pattern - Monday-Wednesday 8:30am – 2:00pm

This post may close sooner than the advertised date depending on the level of interest in the post

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Informal Contact : Elizabeth McCullagh, 07580 995219, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.