Ward Clerk - Health Records

NHS Scotland; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave plus holidays

Job summary

NHS Greater Glasgow and Clyde is seeking a Health Records support role in a ward environment. The post involves reception duties, patient enquiries and updating demographic information on the patient management system.

The appointment is a permanent contract with full-time (36 hours) or part-time (20.24 hours) options. Initial base at Glasgow Royal Infirmary; flexibility across NHSGGC locations may be required.

Qualifications

• Knowledge of TrakCare patient information system and stock ordering processes.
• Previous clerical/reception experience in a healthcare or public service setting.
• Strong organisational and communication skills are required.
• Proficient keyboard and IT skills are essential.

Responsibilities

• Welcome patients, relatives and visitors and direct them to ward areas.
• Answer ward telephone calls and relay messages to the multidisciplinary team.
• Provide information about patient conditions to relatives as directed.
• Maintain reception/clerical bases and waiting areas in a presentable state.

Skills

Clerical/reception experience

Customer service experience

Organisational skills

Communication skills

Keyboard skills

Proficient use of computer systems

Tools

TrakCare

Stock ordering system

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.

The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

Duration, Location, and Working Pattern:

• This is a Greater Glasgow and Clyde-wide post and the successful candidate may be required to work at any location across NHS Greater Glasgow and Clyde. The initial base for this post will be Glasgow Royal Infirmary.
• Permanent Contract
• Full-time Position (36 hours per week) and part-time position available (20.24 hours per week)
• These hours will be worked Monday/Tuesday/Thursday/Friday 8am - 4pm, Wednesday 8am - 2pm for full time and part time hours are Monday 8am - 12.15pm and Tuesday - Friday 8am - 12pm

Key responsibilities:

• Welcome patients, relatives and visitors via the door entry buzzer system (where available) directing them to ward bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to.
• Answer ward telephone calls taking/relaying messages for multidisciplinary team members.
• Provide information concerning the condition of patients to relatives as directed by nursing staff.
• Ensure reception/clerical staff base and waiting areas are maintained in a presentable manner [cleaning of PC’s, telephones and casenote trolley
• Crosscheck bed census white board against TrakCare.
• Pre-admit patients on TrakCare.
• Arrange/request/book out-patient appointments.
• Arrive/Discharge clinic patients.
• Arrange ambulance transport for patients being discharged or routinely transferred to another hospital.
• Arrange interpreter services.
• Please refer to the job description for further details.

Knowledge, training, qualifications and/or experience required to do the job:

• Knowledge required to undertake the role will be established through relevant in-house training relating to processes and procedures, TrakCare patient information system and stock ordering system with expectation of performing at a fully competent level within a specific time period (tbc). Previous clerical/reception experience.
• Previous experience of working with the general public in a customer service environment.
• Good organisational and communication skills.
• Keyboard skills.
• Proficient use of computer systems.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.