Ward Clerk - Health Records

NHS National Services Scotland; Glasgow; On-site; GBP 20,000 - 25,000; Part time

Job summary

A major healthcare provider in Glasgow is seeking a Health Records Clerk to manage patient health records effectively. Responsibilities include assisting with patient reception, booking appointments, and maintaining accurate records. The ideal candidate will have prior clerical experience and strong customer service skills. This is a part-time, permanent role at 22 hours per week, with potential shifts from Monday to Wednesday.

Qualifications

• Strong clerical/reception experience is essential.
• Excellent customer service skills required.
• Proficient in computer systems and data management.

Responsibilities

• Manage patient health records efficiently.
• Assist with patient reception and appointment booking.
• Maintain accurate demographic data.

Skills

Clerical/reception experience

Customer service skills

Organisational skills

Keyboard skills

Communication skills

Proficiency in computer systems

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to over 1.15 million people, expanding to 2.2 million with regional and national services.

We are seeking a Health Records Clerk to support clinical care by providing efficient management of patient health records in a ward environment. The role involves ensuring records are accurately administered, confidential, and processed appropriately.

The successful candidate will cover multiple wards as needed, undertaking duties such as patient reception, answering phones, booking appointments, and maintaining demographic data on our management system.

• Previous clerical/reception experience and customer service skills are essential.
• Good organisational, keyboard, and communication skills, along with proficiency in computer systems, are required.

This is a GGC-wide post, initially based at Gartnavel General Hospital, with the possibility of transfer to other locations.

Details:

• 1x permanent post
• 22 hours per week
• Shift pattern: Monday, Tuesday 8AM – 4.30PM; Wednesday 8AM – 4PM

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde cannot provide a Certificate of Sponsorship (CoS).

This post may close earlier than the advertised date depending on interest levels.

For informal inquiries, contact Victoria Mccready at 0141 211 3034 or [e-mail].

Further contact details are available in the Candidate Information Packs.

We encourage applications from all community sections. NHS Greater Glasgow and Clyde promotes inclusion and values a diverse workforce.

By signing the Armed Forces Covenant, we demonstrate our commitment to being a Forces Friendly Employer, welcoming applications from military personnel and veterans, recognizing their skills and experience.

Applicants must provide authentic responses to all questions on the application form. The use of AI, automated tools, or third-party assistance to generate or significantly modify responses is discouraged. All answers should reflect your own knowledge, skills, and experience.

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