Ward Clerk - Frailty SDEC

The Shrewsbury and Telford Hospital NHS Trust; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Telford is seeking a Ward Clerk for the Frailty SDEC. This permanent role involves welcoming patients, managing documentation, and supporting nursing staff with administrative tasks. Ideal candidates should have customer care experience and be willing to undertake NVQ qualifications. The position requires effective communication skills and the ability to manage workload in a busy environment.

Qualifications

• Understanding of the requirements of the role.
• Knowledge of hospital administration system.
• Evidence of effective verbal and written communication skills.

Responsibilities

• Welcome new patients and compile necessary documents.
• Receive visitors and respond to queries.
• Handle telephone communications and requests appropriately.
• Facilitate outpatient referrals and assist nursing staff.

Skills

Customer Care Experience

Effective communication skills

Ability to manage workload

Education

NVQ Level 2 & 3 in Business Administration or willingness to undertake

Job description

Go back The Shrewsbury and Telford Hospital NHS Trust

Ward Clerk - Frailty SDEC

The closing date is 10 October 2025

This is a new role for Ward Clerks for Frailty SDEC (Same Day Emergency Centre).

This is a permanent position based at The Princess Royal Hospital, Telford initially, but will require cross site working.

Main duties of the job

The postholder will be required to:

• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
• Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
• Answer the telephone, responding to questions or requests as appropriate.
• Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
• Make outpatient referrals as requested by nursing staff.
• Request and collect (or deliver when requested) notes and x-rays from various departments.
• Order transport for patients as requested by nursing staff, competing appropriate paperwork.
• Ensure records are sent from the ward correctly compiled and completed following patient discharge.
• Report identified maintenance defects to engineers, competing appropriate paperwork.

About us

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Knowledge

• An understanding of the requirements of the role
• Knowledge of hospital administration system

Qualifications

• Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

• Customer Care Experience

Communication Skills

• Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Judgement

• Ability to prioritise and manage own workload to meet service demands

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Shrewsbury and Telford Hospital NHS Trust