Ward Clerk for Maternity

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare organization in Frimley is seeking a motivated Ward Clerk/Receptionist to join their maternity team. The role involves welcoming visitors, managing inquiries, and providing essential administrative support on the Antenatal Ward. Ideal candidates will have excellent communication skills and experience in customer service. This position offers both full-time and part-time options and is a rewarding opportunity to contribute to important care for new families.

Benefits

First class development opportunities

Flexible working options

Healthy work-life balance

Qualifications

• Experience in a customer service role.
• Experience in a hospital or other medical environment is desirable.
• Strong computer skills are essential.

Responsibilities

• Manage telephone inquiries and ensure visitors' security.
• Assist midwives and doctors with various administrative tasks.
• Support the smooth running of the ward through reception duties.

Skills

Customer service

Computer Skills

Education

GCSE or NVQ Level 2 Maths & English or equivalent

Job description

Job Overview

Frimley Park Hospital is delighted to offer an exciting opportunity to join our dedicated maternity team as a Ward Clerk/Receptionist. We are currently seeking a motivated and enthusiastic individual to support our Antenatal Ward. Full-time and part-time options are available.

As the first point of contact on the ward, you will play a vital role in providing a warm and professional welcome to mothers, families, and visitors. You will be responsible for managing telephone enquiries efficiently and ensuring that all visitors are signed in and out of the unit appropriately, supporting the overall security of the ward.

You will be welcoming mothers and visitors, answering phone calls, ensuring the security of the ward and supporting the midwives, doctors and maternity support workers with their administration.

This is a rewarding opportunity to contribute to a vital area of care, supporting new families during one of the most important times in their lives. If you are passionate about providing excellent service and working as part of a caring, professional team, we would love to hear from you.

Main duties of the job

We are looking for a organised, and proactive individual to join our team in a key administrative role that supports the smooth running of our ward. This varied role involves data entry, reception duties, and the management of patient admissions, transfers, and discharges using our electronic systems. You will also be responsible for ordering stock, reporting faulty equipment, answering telephone calls, and performing a range of general office tasks to support the wider clinical team.

The successful candidate will have a strong sense of professionalism, be highly vigilant in maintaining patient privacy, dignity, and confidentiality, and demonstrate a warm and approachable manner. Excellent communication and social skills are essential, as is the ability to remain calm and helpful in a busy and sometimes demanding environment.

We are seeking someone who is flexible, reliable, and enjoys working as part of a lively and supportive team. You should be confident in using computer systems and able to manage your time effectively while balancing multiple tasks.

If you meet the criteria outlined in the person specification and are looking for a rewarding role where your contribution is truly valued, we encourage you to apply. This is a great opportunity to be part of a dynamic NHS team delivering high-quality care and support to patients and their families.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• GCSE or NVQ Level 2 Maths & English or equivalent
  
  

Experience

Essential criteria

• Customer service
• Computer Experience
  
  

Desirable criteria

• Hospital or other medical environment experience
  
  

Skills and Knowledge

Essential criteria

• Computer Skills
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

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