Ward Clerk - Endoscopy Leigh | Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan & Leigh NHS Foundation Trust; Leigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is looking for a clerical support role in the Endoscopy Unit. The successful candidate will provide reception and administrative support, manage communications with patients and professionals, and maintain confidentiality. Ideal candidates are flexible, well-organized, and possess excellent keyboard skills. Responsibilities include admitting patients, arranging follow-ups, and performing office tasks.

Qualifications

• Ability to deal face-to-face and on the telephone professionally.
• Capable of maintaining confidentiality at all times.

Responsibilities

• Provide reception and clerical support.
• Admit and discharge patients for procedures.
• Arrange follow-ups and perform office duties.

Skills

Excellent keyboard skills

Organizational skills

Communication skills

Flexibility

Job description

This job has a key role within the Endoscopy Unit, providing clerical, reception, and administrative support to the unit.

The successful candidate will be able to deal face-to-face and on the telephone with a wide range of public and professional staff in a courteous and professional manner and will be able to maintain confidentiality at all times.

The ideal candidate will be well-organized, flexible, and possess excellent keyboard skills.

Please note this vacancy may close before the specified closing date if a sufficient number of suitable applications are received.

Responsibilities include providing reception and clerical support, admitting patients for procedures, discharging patients, arranging follow-ups, and performing office duties.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are proud providers of acute hospital and community services to the Wigan Borough and surrounding areas. At WWL, we value our staff, believing that "happy staff makes for happy patients".

We are committed to placing the patient at the heart of everything we do, providing safe, effective care that respects dignity. We welcome applications from all sections of society, recognizing the benefits of a diverse workforce.

Duties and Responsibilities

1. Provide effective verbal, written, and electronic communication by receiving and passing on clear messages and seeking assistance when needed.
2. Answer telephones, relay messages, and handle inquiries promptly, including those from nurses, doctors, and patients.
3. Act as the first point of contact for the person in charge, managing communications and sensitive issues appropriately.
4. Support the Coordinator and work closely with the team.
5. Liaise with patients, relatives, and visitors, providing directions and information, and obtain support from the multidisciplinary team when necessary.
6. Maintain and photocopy records, prepare forms, and make appointments, including organizing transport arrangements with accurate and up-to-date information.
7. Ensure patient pathways are printed and available for staff, scan all pathways for admission, and ensure name beds are printed for all patients.
8. Use the PAS/MSS system effectively to input data, verify demographic details, and update information as needed.
9. Liaise with the multidisciplinary team, assist in follow-up procedures, request investigation reports, and inform relevant staff when results are available.
10. Handle mail and specimens, delivering them to the correct wards or departments.
11. Perform errands between departments.
12. Maintain stationery and stock levels, including ordering, receiving, and checking deliveries, and report discrepancies.
13. Keep the nurses’ station tidy and stocked with necessary supplies.
14. Establish and maintain an effective filing system.

Planning and Organizational Duties

1. Use initiative to promote new ideas and improve services in consultation with the departmental manager and team.
2. Plan and organize daily activities to fulfill duties and meet departmental requirements.