Ward Clerk Dickens Ward DRU | London North West University Healthcare NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; London Borough of Harrow; On-site; GBP 60,000 - 80,000; Full time

Job summary

An NHS Trust in London is seeking a full-time ward clerk to provide comprehensive administrative support in a collaborative healthcare environment. The ward clerk will be the first point of contact for patients and visitors, ensuring high standards of customer care and adherence to confidentiality protocols. Responsibilities include managing patient records and facilitating communication across multidisciplinary teams. This position offers a critical role in enhancing the patient experience within a busy hospital setting.

Qualifications

• Strong communication skills to interact with patients and staff.
• Ability to manage data and maintain confidentiality.
• Experience in a customer-facing role is preferred.

Responsibilities

• Provide full administrative support for the unit.
• Act as the first point of contact for patients and visitors.
• Maintain accurate patient records using the electronic system.
• Ensure confidentiality and comply with data protection policies.

Skills

Customer care

Communication skills

Data management

Teamwork

Tools

Cerner

Job description

Dickens Ward Discharge Ready Unit is recruiting a full time ward clerk to work collaboratively and co-operatively with colleagues to provide full administrative, reception and clerical support for the unit.

You will assist with all administrative duties relating to the admission and discharge of patients, completion of an accurate bed state using the electronic patient record system (Cerner) and management of any paper patient records in accordance with Trust policy.

The ward clerk is the face of the ward, being the first point of contact for all patients, visitors and staff either in person or over the telephone.

You will be a communication ambassador for the ward, display the highest customer care and public professional courtesy standards, and adhere to and promote Trust HEART values at all times.



The duties of the Ward Clerk, will include:
• Work collaboratively and co-operatively with colleagues to provide full administrative, reception and clerical support for the unit.
• First point of contact, ‘meet and greet’ for all patients, visitors and staff adhering to Trust values, promoting high standards of customer care at all times.
• Handling face to face and telephone enquiries in a sympathetic, pleasant and efficient manner, ensuring messages are relayed in an appropriate and timely method, referring calls and enquiries to the appropriate persons when appropriate.
• Be competent to communicate with patients, visitors and employees for whom English is not their first language or have communication difficulties. Know where and when to seek appropriate support and advice to ensure accurate information is exchanged.
• Ensure the ward bed state is up to date
• Maintain data quality of all activity in the ward through input and retrieval of information from the electronic patient record (Cerner) and any other necessary clinical systems.
• Manage paper patient case notes in accordance with Trust and unit process
• Work closely with multidisciplinary team including nursing and therapy staff, complex discharge team, ward clerks and data quality team to ensure accurate data is maintained.
• Maintaining patient confidentiality and adhere to information governance and data protection policies

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibilities, please see the attached Job Description and Person Specification.


This advert closes on Monday 18 Aug 2025