Ward Clerk Dickens Ward DRU

Integrated Care System; London Borough of Harrow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in Harrow is recruiting a full-time Ward Clerk for the Dickens Ward Discharge Ready Unit. The role involves providing administrative support, being the first contact for patients, and managing patient records. Successful candidates will have strong communication skills and knowledge of patient administration systems. Ideal for those who enjoy working collaboratively in a healthcare environment.

Qualifications

• Good basic numeric and literacy skills.
• Computer literate with basic IT skills.
• Knowledge of patient administration systems.

Responsibilities

• Provide administrative, reception and clerical support.
• First point of contact for patients and staff.
• Maintain data quality in the electronic patient record system.
• Manage paper patient case notes.

Skills

Good oral and written communication skills

Good interpersonal skills

Able to prioritise workload

Effective verbal, written and electronic communication

Education

GCSE grade A-C English and Maths or equivalent

Qualification in office admin

Tools

Patient administration systems

Basic IT skills

Job description

Go back London North West University Healthcare NHS Trust

Ward Clerk Dickens Ward DRU

The closing date is 18 August 2025

Dickens Ward Discharge Ready Unit is recruiting a full time ward clerk to work collaboratively and co-operatively with colleagues to provide full administrative, reception and clerical support for the unit.

You will assist with all administrative duties relating to the admission and discharge of patients, completion of an accurate bed state using the electronic patient record system (Cerner) and management of any paper patient records in accordance with Trust policy.

The ward clerk is the face of the ward, being the first point of contact for all patients, visitors and staff either in person or over the telephone.

You will be a communication ambassador for the ward, display the highest customer care and public professional courtesy standards, and adhere to and promote Trust HEART values at all times.

Main duties of the job

The duties of the Ward Clerk, will include:

• Work collaboratively and co-operatively with colleagues to provide full administrative, reception and clerical support for the unit.
• First point of contact, 'meet and greet' for all patients, visitors and staff adhering to Trust values, promoting high standards of customer care at all times.
• Handling face to face and telephone enquiries in a sympathetic, pleasant and efficient manner, ensuring messages are relayed in an appropriate and timely method, referring calls and enquiries to the appropriate persons when appropriate.
• Be competent to communicate with patients, visitors and employees for whom English is not their first language or have communication difficulties. Know where and when to seek appropriate support and advice to ensure accurate information is exchanged.
• Ensure the ward bed state is up to date
• Maintain data quality of all activity in the ward through input and retrieval of information from the electronic patient record (Cerner) and any other necessary clinical systems.
• Manage paper patient case notes in accordance with Trust and unit process
• Work closely with multidisciplinary team including nursing and therapy staff, complex discharge team, ward clerks and data quality team to ensure accurate data is maintained.
• Maintaining patient confidentiality and adhere to information governance and data protection policies

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibilities, please see the attached Job Description and Person Specification.

Person Specification

Education & Qualification

• 1. Good basic numeric and literacy skills
• 2. GCSE grade A-C English and Maths or equivalent o
• Qualification in office admin

Knowledge and experience

• Computer literate, good basic IT skills
• Effective verbal, written and electronic communication o
• Knowledge of patient administration systems

Skills, abilities and attributes

• Good oral and written communication skills
• Able to prioritise workload and work with minimal supervision
• Good interpersonal skills o
• Able to work as part of a team and independently.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust