Ward Clerk / Data Analyst

NHS; Carlisle; On-site; GBP 28,000; Full time

Job summary

A healthcare provider is seeking a Ward Clerk / Data Analyst to join their team in Carlisle. This role requires strong organizational and communication skills, blending administrative responsibilities with data analysis to enhance patient care. The successful candidate will manage patient records, analyze data for reporting, and support healthcare staff with IT systems. A commitment to confidentiality and experience in healthcare administration are essential, along with proficiency in Microsoft Office and EMIS Web.

Benefits

Generous group pension scheme

Life insurance available

Access to employee assistance programme

Health and wellbeing initiatives

Discounted gym membership

On-site catering facilities

Free parking

Qualifications

• Strong organisational skills are crucial for managing multiple priorities.
• Excellent verbal and written communication skills are essential.
• Proficiency in IT systems, especially Microsoft Office, is required.

Responsibilities

• Act as the first point of contact for visitors and healthcare professionals.
• Provide administrative support to maintain patient records accurately.
• Manage and analyze data to produce reports aligned with performance indicators.

Skills

Strong organisational skills

Excellent communication skills

Proficiency in Microsoft Office

Experience in healthcare administration

Education

GCSEs including Maths and English (Grade C or above)

Business and Administration or Data focused Qualification

Tools

EMIS Web

Power BI

Job description

Job Summary

Are you highly organised, detail-oriented, and passionate about making a difference in healthcare? Eden Valley Hospice and Jigsaw are looking for a Ward Clerk / Data Analyst to join our dedicated team. This unique role combines frontline administrative support with data analysis to help us deliver exceptional care and continuously improve our services.

Why Join Us

• Be part of a compassionate organisation that puts patients and families at the heart of everything we do.
• Work in a varied role that blends clinical administration with data‑driven decision‑making.
• Gain experience with healthcare/data presentation systems like EMIS Web and Power BI.
• Contribute to meaningful work that supports quality, safety, and governance in patient care.

Main Duties

• Act as the first point of contact for visitors, relatives, and healthcare professionals on our Adult Inpatient Unit.
• Provide essential administrative support to hospice services.
• Maintain accurate patient records and ensure compliance with GDPR and information governance standards.
• Manage and analyse data to produce high‑quality reports aligned with key performance indicators.
• Support system administration, template design, and staff training on EMIS.

What We're Looking For

• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office and confidence with IT systems.
• Experience in healthcare administration and/or data analytics is desirable.
• A commitment to confidentiality and working with sensitivity in emotionally challenging environments.

About Us

• A supportive and friendly team environment.
• Opportunities for training and professional development.
• The chance to make a real impact on patient care and service quality.
• Generous group pension scheme (6% employee/employer contribution).
• Life insurance for all staff working regular hours.
• Company maternity and adoption schemes.
• Access to an Employee Assistance Programme.
• Health and wellbeing initiatives.
• On‑site catering facilities.
• Free parking.
• Occupational sick pay scheme.
• Discounted gym membership.
• Access to high street and online discounts.

Job Details

Date posted: 19 December 2025

Salary: £27,021.56 a year

Contract: Permanent

Working pattern: Full‑time

Reference number: B0371‑25‑0003

Job locations: Eden Valley Hospice, Durdar Road, Carlisle, CA2 4SD

Key Responsibilities

Clinical & Administrative Support

• Provide secretarial and administrative support to clinical and non‑clinical areas of the Hospice.
• Act as first point of contact for visitors, relatives, carers, and professionals both face‑to‑face and via telephone.
• Answer the telephone, field calls, and take/passing on messages when required.
• Inform appropriate professionals following a patient’s death/discharge.
• Request confidential records and ensure these are transferred and stored securely, including safe disposal in accordance with current legislation.
• Prepare and develop necessary documentation for clinical areas.
• Maintain up‑to‑date ways of working for AIPU and relevant administration processes.
• Ensure filing systems are organised and maintained.
• Return NHS medical records using iFit system.
• Update NHS IT and secure logins for both new starters and leavers.
• Deliver systems (EMIS) support and training to clinical staff as required.
• Support with internal and external room bookings.
• Provide cover for the main reception and other clinical areas when required.
• Provide administration support for relevant clinical meetings including sending out meeting invitations, documentation such as agendas and minute taking when required.
• Provide holiday cover for Ward Clerks and work flexibly during these times to ensure cover is available Monday‑Friday.
• Willingness to participate in training as required to keep up to date with current technology, legislation, best practice and new process and procedures.
• Undertake any other appropriate duties as requested and within your capability as dictated by the needs of the organisation.

Data Analytics & Reporting

• Maintain a computerised system (EMIS Web) to record patient information for Adult and Children services, including support system administration duties.
• Support with management of EMIS system inclusive of designing and maintaining coded templates, production of high‑quality data aligned to Hospice Key Performance indicators.
• Support with general data quality reporting and analysis.
• Support with monthly and quarterly reporting on EMIS.
• Use Power BI programme to present data and maintain relevant spreadsheets containing clinical data.
• Support with any other data requests from relevant managers.

Compliance & Governance

• Ensure adherence to GDPR and Data Protection Act 2018 to ensure effective information governance and safeguarding.
• Maintain confidentiality and information governance standards.

Person Specification

Experience

• Familiar with the Data Protection Act 2018 requirements and other relevant legislation.

Qualifications

• GCSE qualifications including Maths and English (Grade C or above).
• Business and Administration or Data focused Qualification or equivalent experience.

Skills and Abilities

• Proven strong organisational skills with ability to set up and manage systems.
• Ability to manage time and maintain priorities.
• Ability to multi‑task and use initiative.
• Excellent and accurate communication skills both verbal and written.
• Excellent and accurate numerical skills.
• Excellent and accurate typing skills.
• Ability to work calmly and methodically under pressure and maintain good humour.
• Excellent and accurate IT skills, Microsoft Office.
• Demonstrate full consideration to the working environment, with the ability to work with sensitive information and work in areas where emotional situations may arise.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.