Ward Clerk - Critical Care | The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; King's Lynn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare facility in King's Lynn seeks an administrative support professional for the Critical Care unit. The role involves clerical duties, liaising with patients and staff, and proficient use of NHS IT systems. Candidates should have excellent interpersonal skills, attention to detail, and the ability to thrive in a busy setting. Join a team dedicated to providing high-quality patient care in a supportive environment.

Benefits

Community atmosphere

Continuous learning opportunities

Supportive team spirit

Qualifications

• Experience in a clerical or administrative support role.
• Ability to work under pressure in a busy environment.
• Skills to manage documentation and patient case notes.

Responsibilities

• Provide clerical support and reception duties.
• Update case notes and handle documentation.
• Liaise between clinical teams, patients, and relatives.

Skills

Good IT skills

Excellent interpersonal skills

Attention to detail

Strong communication skills

Flexibility

Tools

NHS IT systems

Job description

Critical Care is a 13 bed unit that care for patients who need intensive or high dependency levels of care. We cater for patients of all ages and deliver care to patients who are medical and/or surgical , including emergency and elective cases.

You will be part of the multi-disciplinary team on Critical Care and you will often be the first point of contact for visitors, patients and other staff of all disciplines. You will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients. You will often act as liaison between the clinical team, the patients' family, and on occasions other third parties such as police, social services and clinical staff in other trusts. You will predominantly be using NHS IT systems, including patient centre on a daily basis.

As the successful candidate, you will provide clerical support and reception duties whilst also working in a very busy area.

You will often be the first point of contact for visitors, patients and other staff of all disciplines, and will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.

Your duties will include updating case notes and handling documentation, discharges, making appointments and arranging transport.

Good IT skills are essential to this role as you will predominantly be using NHS IT systems, including Patient Centre systems on a daily basis.

Excellent interpersonal and communication skills are needed to liaise with all staff, patients, relatives and other third parties such as police, social services and clinical staff in other Trusts.

You should be highly motivated, flexible , with attention to detail.

There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital in 2031/32 and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Please see the attached job description and person specification for further information about the job role.


This advert closes on Sunday 10 Aug 2025