Ward Clerk - Birch Ward | East Suffolk and North Essex NHS Foundation Trust

Colchester Hospital University NHS Foundation Trust; Colchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading NHS organization in Colchester is seeking a dedicated Ward Clerk to manage administrative functions on the Birch Ward. Ideal candidates will demonstrate empathy, strong customer service skills, and the ability to work under pressure. Responsibilities include admitting patients, managing ward diary information, and assisting healthcare staff with various tasks. This fixed-term position offers numerous employee benefits and opportunities for professional development.

Benefits

Generous pension scheme

27 days annual leave

Flexible working options

NHS employee discounts

Qualifications

• Compassionate individual with strong communication skills.
• Experience in a similar administrative role preferred.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage reception and administrative functions efficiently.
• Admit patients and maintain accurate documentation.
• Assist ward staff with clerical duties as needed.

Skills

Empathy

Customer-focused

Ability to work under pressure

Job description

Are you empathetic, hard working and able to work under pressure? Do you want to make a real difference to our clinical teams and our patients?

Then why not join us as a Ward Clerk!

We are looking for a highly motivated, dedicated customer focused individual to join our team on the Birch Ward at Colchester Hospital.

You will actively participate as a full member of the team, assisting with the smooth running of the ward by managing the reception and administrative functions in a timely, effective and efficient way alongside Doctors, Nurses and Healthcare Assistants.

This is a fixed term/secondment position until the 31st December 2025

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.


Receiving new patients and accompanying relatives/friends and answering initial questions pending Ward Sister/Nurse-in-Charge being available.
Maintaining Ward Clerk diary and admissions book.
Admitting patients, printing of labels, wristbands and any forms required.

In liaison with appropriate ward staff, assist in arrangements for patients discharges and transfers to other hospitals or wards i.e. booking transport and follow up appointments for outpatients/X- ray etc.
Ensure necessary documentation relating to patient discharge has been completed.

Maintain ward diary information.
Arrange patient appointments
Maintain safe and tidy working environment, update ward notice boards and report maintenance problems to estates.
Maintain confidentiality at all times relating to patient care within the ward area.

Assist the ward sister in undertaking clerical duties/ administration duties Other ad-hoc duties as requested from time to time by Ward Sister/Charge Nurse.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Tuesday 5 Aug 2025