Ward Clerk (Band 2) - Mixed Specialty Elective Surgery - Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Liverpool City Region; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading NHS Trust in the role of Ward Clerk, providing comprehensive administration services to ensure a coordinated patient experience. This busy role requires excellent communication skills and the ability to work well under pressure, with opportunities for personal development and training.

Benefits

Comprehensive induction and training opportunities

Qualifications

• Previous clerical experience required.
• Experience of working as part of a team.

Responsibilities

• Maintain records regarding admissions, discharges, and appointments.
• Ensure all documentation is complete and filed correctly.
• Handle telephone enquiries courteously and effectively.

Skills

Good oral and written communication skills

Ability to prioritise

Good organisational skills

Advanced Keyboard skills

Education

General Education to GCSE standard

Tools

Knowledge of a range of software packages

Job description

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An exciting opportunity has arisen on E1 mixed surgery to join our team in the position of a Ward Clerk. The post holder will provide a comprehensive administration service and ensuring our patients and their relatives experience a coordinated and streamlined patient journey.

This is a busy role and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and the desire and enthusiasm to assist us in providing a first class service.

The working pattern for this post will be Monday - Friday

As a valued employee of the Trust, you will be provided with a comprehensive induction, participate in discussing your development needs through your annual appraisal and will agree a personal development plan. You will also be given the opportunity to attend training courses to expand your existing skills.

Manchester University NHS Foundation Trust (MFT) is the leading Trust for teaching, research and specialist services in the North West of England. We provide an extensive range of district general hospital services to the local population of central Manchester and tertiary and specialist services to patients from across the North West and beyond.

Main duties of the job

Maintain records regarding admissions / discharges / ward attenders / appointments, on PAS system and admission books as appropriate.

Ensure all appropriate documentation is complete and filed correctly.

Ensure that all notes and films are tracked to the relevant department. Arranging for urgent collection and delivery as required.

Dealing courteously and effectively with all telephone enquires. Taking appropriate action as required.

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail] .

We’re looking forward to hearing from you!

Person specification

Qualifications

• General Education to GCSE standard or equivalent experience

Experience

• Previous clerical experience
• Experience of working as part of a team

Skills

• Good oral and written communication skills
• Ability to prioritise
• Good organisational skills
• Advanced Keyboard skills

Knowledge

• Knowledge of a range of administrative duties
• Confidentiality
• Health and Safety
• Knowledge of a range of software packages

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.