Ward Clerk

Hywel Dda University Health Board; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the friendly team on Gwenllian ward at Hywel Dda University Health Board as a receptionist/administrative assistant. You will play a vital role in supporting nurses and consultants, managing calls and appointment requests, and engaging with patients. Strong communication skills and attention to detail are essential, along with the ability to work effectively in a busy hospital environment.

Qualifications

• Essential qualifications include a good standard of education and IT skills.
• Experience in office/administration is preferable.
• Welsh language skills are desirable.

Responsibilities

• Provide administrative support to nurses and consultants.
• Assist with patient interactions and appointment scheduling.
• Maintain records and manage correspondence.

Skills

Communication

Attention to detail

Teamwork

Education

Good standard of education

Numeracy and Literacy Skills

Tools

Microsoft

Email

Job description

Job overview

We on Gwenllian ward are seeking an enthusiastic receptionist/administrative assistant to join our friendly team.

The dynamic and enthusiastic individual will need to integrate with the current team and provide efficient and effective support to the nurses, consultants and patients. Attention to detail is necessary, as are excellent communication skills and the ability to prioritise and plan.

The post holder will be the first face patients see, they should be polite, professional, enthusiastic, and able to deal with multiple tasks from Nursing staff, Doctors, Patients and relatives, both over the phone and in person on the Ward.

Main duties of the job

The candidate should have excellent computer skills, with a good telephone manner, capable of updating records, filing, dealing with incoming and outgoing post, arranging appointments, ambulance bookings and a sound knowledge of the ‘Welsh PAS’ system ' which manages the patients flow through the unit and Health Board. The role will involve walking to other departments to collect notes and files.

The successful applicantwill need to demonstrate strong team working skills plus the ability to work on their own initiative, communicating with all levels of hospital staff as well as patients and carers.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 24/07/2025

Person specification

Qualifications and Knowledge

Essential criteria

• Good standard of education
• Numeracy and Literacy Skills

Experience

Essential criteria

• IT skills: Microsoft and email

Desirable criteria

• Office / Administration Experience

Language Skills

Desirable criteria

• Welsh Speaker (Level 1)