Ward Clerk

Integrated Care System; Torquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is looking for an enthusiastic Band 2 Ward Clerk for a full-time position in Torquay. The successful candidate will provide essential administrative support within a busy ward, requiring excellent communication and organizational skills. The role involves interaction with patients and healthcare professionals, ensuring a dignified and respectful service. Join a supportive and dynamic team environment with opportunities for personal and professional development.

Benefits

Childcare at our day nursery

Generous Holiday Entitlement starting at 27 days

Staff Discounts

Career development and training opportunities

Access to a 24-hour helpline

Qualifications

• Able to prioritise and organise own workload.
• Ability to work with speed and accuracy.
• Competent keyboard skills.

Responsibilities

• Provide general administrative support within the ward.
• Ensure timely documentation to all relevant agencies.
• Maintain a high standard of record keeping.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Customer-friendly approach

Education

4 GCSEs or Equivalent

ECDL OR Equivalent

Tools

Computer literacy

Knowledge of PAS

Experience in using Unit 4 ordering System

Job description

Go back Torbay and South Devon NHS Foundation Trust

Ward Clerk

The closing date is 16 July 2025

Midgley Ward is looking for an enthusiastic Band 2 Ward Clerk/Admin Support worker for 37.5 hrs per week.

We are seeking a highly motivated, enthusiastic, adaptable and dynamic person to work alongside our current ward clerk, supporting a well-established team.

To succeed in this role, you will need to be able to work flexibly in a busy environment, work collaboratively with the Team and other areas within the hospital. Excellent communication, interpersonal skills and a good sense of humour are essential for this role.

Main duties of the job

Provide general administrative support and assist in maintaining a high standard of record keeping within Respiratory. To ensure required documentation is sent to all agencies in a timely way.

Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity

Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive

About us

Why work with us

Torbay Hospital provides acute care for the local community and has several community hospitals, and is a hot-spot for those who are considering living by the sea or within half an hour of Dartmoor National Park and an hour to Exmoor National Park. Meanwhile, Plymouth and Exeter are also both within a short drive to enjoy the culture, maritime history and shopping experiences.

Listed are a few of the additional benefits that are available to you as an employee:

• Childcare at our day nursery
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Staff Discounts
• Career development and training opportunities
• Employee Support - Staff have access to a 24-hour helpline

Job responsibilities

Communication and Working RelationshipsTo ensure patients are treated with courtesy, dignity and respect

To provide reception service for all patients and visitors to Dunlop Ward and at times cross cover for sickness and annual leave across other ward area

Verbal skills to be able to communicate effectively on a daily basis with:

• Consultants and their teamsNursing StaffClerical StaffAllied Health ProfessionsManagement TeamPatients/Relatives/CarersGeneral publicGP PracticesOther Hospitals both in and out of the district

Ensure that private, overseas, Scottish/Welsh and Northern Irish patients are identified and documented appropriately and the Private Patient Officer notified in accordance with the Trust Policy

Your role will bring you into contact with matters of a confidential nature, particularly information relating to the diagnosis and/or treatment of patients individual staff records, information regarding contracts, tenders etc. may not be divulged without the authority to do so, disciplinary action will be taken for any breach of confidentiality

Information Technology and Administrative DutiesEnsure that all patient records and investigation results are available when required by the nursing and medical staff

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications and training

• 4 GCSEs or Equivalent Level of Education
• ECDL OR Equivelent

Knowledge and experience

• Competent Keyboard Skills
• Able to prioritise and organise own workload
• Ability to work with speed and accuracy at all times
• Basic computer literacy
• Ability to achieve deadlines
• To be able to work effectively both alone or as part of a team
• To have a customer friendly approach
• Required to use a computer and telephone throughout the day
• Knowledge of PAS
• Knowledge of Medical Records
• Experience of IHCS
• Experience in using Unit 4 ordering System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust