Ward Clerk

Buckinghamshire Healthcare NHS Trust; Stoke Mandeville; On-site; GBP 24,000 - 29,000; Full time

Job summary

A local healthcare organization located in Stoke Mandeville is looking for an Administrative Support Worker to provide clerical assistance and manage patient records. Responsibilities include data entry, handling calls, and ensuring proper filing of documents. Ideal candidates should possess strong communication skills, computer literacy (Word and Excel), and at least six months of relevant experience. This role offers competitive annual compensation of £24,465 pro rata for part-time work.

Benefits

Generous annual leave

Pension benefits

Access to NHS discount schemes

Qualifications

• Experience of responding to telephone enquiries.
• Minimum six months receptionist or relevant experience.
• Ability to relay messages clearly and accurately.

Responsibilities

• Provide clerical support and data entry service.
• Act as focal point for administrative communications.
• Maintain patient notes on the ward.

Skills

Computer literacy

Ability to communicate clearly

Ability to work under pressure

Organizational skills

Education

English Language GCSE grade C or above or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

To provide administrative and clerical support to the Ward, carrying out assigned tasks in respect of a comprehensive clerical andcomputer service to the work area. To provide an accurate and efficient data entry service of patient information on a daily basis, and to provide a daily reception service to the Ward area.

Main duties of the job

Act as the focal point of administrative communications for the Ward,taking all telephone enquiries, personal callers/visitors and directing patients where necessary.Register, collate and enter onto the computer system all patient held records, as well as collecting and filing all in-patient books and, when necessary, register new patients using the Medway/Evolve/careflow systems.Enter basic patient data onto the computer, especially admission, transfer and discharge details.Prepare documentation from admission to discharge for use by theteam.Filing of documentation in patients' notes.Ensure that patient notes are filed and return to medical recordsMaintain patient notes on the ward in an organised and methodical manner according to Trust guidelines, including filing of results, printing patient labels.Ensure there is an adequate supply of appropriate patient information leaflets and paperwork required by staff.

Liaise with other departments as required.Check the careflow error folder daily to ensure errors and issues are resolved.

About us

Listen to why colleagues think we are a great place to work! -https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

• English Language GCSE grade C or above or equivalent

EXPERIENCE

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising, as necessary
• Six-month experience of working withing NHS environment/ customer care
• Experience of using computers in a work environment
• Minimum six months receptionist experience/ or other relevant experience

SKILLS, ABILITIES & KNOWLEDGE

• Ability to communicate clearly in spoken English
• Ability to write legibly and clearly in English
• Ability to relay messages clearly and accurately
• Computer literate with knowledge of Word and Excel
• Understand the need for confidentiality and data protection
• Demonstrate ability to organise own workload, prioritise and take initiative where necessary
• Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
• Work as part of a time and flexible

SPECIAL CIRCUMSTANCES

• Ability to work internal rotation if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,465 a yearper annum - pro rata for part time