Ward Clerk

Integrated Care System; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Slough is seeking a motivated Ward Clerk to join their Critical Care Team. The role involves being the first point of contact for patients and visitors, managing administrative duties, and supporting healthcare staff. Candidates should possess strong communication skills and prior experience in clerical duties. This is a full-time position offered on a fixed term basis with potential for renewal.

Benefits

Flexible working patterns

Development opportunities

Supportive work environment

Qualifications

• High standard of English communication skills (verbal and written).
• Experience of clerical duties in healthcare.
• Ability to handle sensitive information.

Responsibilities

• Manage all telephone enquiries and reception duties.
• Assist in maintaining a safe working environment.
• Coordinate with healthcare staff and assist visitors.

Skills

Communication skills

IT literacy

Organizational skills

Customer service

Proactive attitude

Education

GCSE or equivalent in Maths and English

Excel and Word qualification

Job description

Wexham Park Critical Care is looking to appoint a Ward Clerk band 2 to join our Critical Care Team. We are seeking to appoint a motivated, dynamic and professional individual who wishes to be part of a supportive and friendly multidisciplinary team.

As a Ward Clerk, you'll be the first point of contact for patients, visitors, and staff within our busy and high-acuity ICU. You will be vital in ensuring the smooth coordination between healthcare staff, patients, and visitors.

The post requires full time hours, it is advertised as a fixed term for 12 months with possibility of renewal to permanent.

Main duties of the job

General clerical and administrative duties including any specialty specific requirements that are compatible with the duties and responsibilities of the post.

Point of contact for all visitors to the unit. To ensure that all patients, visitors, and staff are treated in a courteous, professional, and caring manner and receive prompt assistance when required.

Complete all administrative duties relevant for the position, including:

- Pre-admission administration responsibilities.

- Managing and dealing with all telephone enquiries.

- New patients and visitors including reception role screening intercom system.

- Reporting and following up estates matters for the department.

- Booking Porters, assisting with keeping the ward tidy and presentable, organise prompt removal extra beds, mattresses & equipment not required in ward.

- Assisting with patient and relative feedback.

To assist in maintaining a safe working environment at the ward clerk/nurses station, ensuring its organised and clutter free. Contributing to the overall positive presentation of the ward for patients and visitors and to highlight and report any risks within the environment to their line manager and or 'Shift In Charge'.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

• High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English
• Excel and Word qualification or relevant transferable evidenced experience

Experience

• Experience of clerical duties
• High Standard of IT literacy/experience in computer use
• Previous Health Care experience.
• Administrative/clerical experience
• Previous front facing customer service experience
• Previous experience of working as part of a team and on own initiative

Skills

• Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift In Charge.
• Ability to communicate effectively in English (Written and verbal) with the ability to communicate well at all levels, both face to face and by telephone.
• To be able to handle sensitive/ confidential information
• Ability to be self-motivated and proactive.
• Ability to work within a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.