Ward clerk

Integrated Care System; Shrewsbury; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization in Shrewsbury is seeking a Ward Clerk to join their Acute Adult Mental Health Ward. This role involves providing essential administrative support, utilizing patient administration systems, and collaborating with a multi-disciplinary team. The ideal candidate will possess strong computer and customer service skills, and have a passion for delivering quality healthcare. Generous benefits include career development, flexible working, and health and wellbeing support.

Benefits

Generous annual leave

Flexible working options

Health and Wellbeing support

Qualifications

• Experience of using different communication skills (telephone, email, face to face).
• Ability to handle professional communications from a range of sources.
• Previous experience of working within a health or social care environment.

Responsibilities

• Utilise the patient administration system (RiO) keeping accurate records.
• Carry out administrative tasks such as photocopying and scanning.
• Manage and deal with calls from service users, families, and other professionals.

Skills

Strong computer skills

Customer service skills

Good grammar and written skills

Enthusiasm to provide quality service

Flexibility

Education

Good standard of numeracy and literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Go back Midlands Partnership NHS Foundation Trust

Ward clerk

The closing date is 06 August 2025

We currently have an exciting opportunity for an administrative assistant that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an administrative assistant to join our Acute Adult Mental Health Ward situated at Pine Ward, Redwoods Centre, Shrewsbury. The Service offers mental health care and treatment across a variety of different age ranges and presentation. You may already live in Shropshire or are considering relocation to an idyllic semi-rural location.

The post holder will be working as part of a team along with a comprehensive multi-disciplinary team. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high quality administrative service
• Strong computer skills in particular Word and Outlook
• Good grammar and written skills
• Honesty, integrity and commitment
• Quick thinking as priorities can changeand flexibility to meet service need with a passion for quality.
• Strong and confident customer service skills
• Team player
• Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP's.

Main duties of the job

The post holder will be responsible for day-to-day duties across In-Patient Services to support the clinical functions of the Trust. To work in close co-operation with the Inpatient Medical and Clinical Administrators and/or Ward Manager in support of all staff groups and other medical professionals aligned to the ward.

What will the role entail?

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the ward manager.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Job responsibilities

Please see full Job Description & Person Spec attached

What will the role entail?

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handling queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the ward manager.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Person Specification

Qualifications

• oA good standard of numeracy and literacy
• oExperience of using Microsoft word, excel and access

Training

• Statutory training
• oCustomer care

Work Experience

• oAccuracy and data recording skills and an understanding of adherence to data protection
• Experience of using different communication skills e.g. Telephone, email, face to face and ability to handle professional communications from a range of sources
• oPrevious experience of working within a health or social care environment

Knowledge

• oAbility to organise own workload
• oAble to accurately record information
• oExperience of using email system and general computer literacy
• oAbility to deal with confidential information in a sensitive manner
• oExcellent interpersonal skills
• oLogical mind and attention to detail
• oEvidence of contributing to Key performance indicators
• oAbility to work as a team member, with a positive, supportive attitude
• oAbility to work independently
• oTo be able to prioritise workload
• oProfessional manner and appearance
• oFlexibility in working attitude
• oCommitment to own personal development
• oHave speed and accuracy, keyboard skills.
• oCompetent in making judgments, planning, organizing, communication and maintaining effective working relationships.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust