Ward Clerk

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Sheffield is seeking an enthusiastic admin professional to support nursing and medical teams. The role requires excellent communication and keyboard skills, flexibility for shift patterns, and a commitment to confidentiality and customer service. Candidates will assist with patient interactions and maintain accurate electronic records in a busy environment. Join a dynamic team deeply committed to professional development and community service.

Benefits

Commitment to professional development

Employee benefit policies

Qualifications

• Proven administrative skills required.
• Flexibility and reliability for shift work are necessary.
• Ability to assist patients tactfully and professionally.

Responsibilities

• Welcome patients and deal with enquiries.
• Monitor and update electronic patient systems.
• Answer telephone enquiries professionally.

Skills

Excellent communication skills

Keyboard skills

Ability to work unsupervised

Confidentiality understanding

Customer service commitment

Job description

An exciting opportunity has arisen within GRaDE to support the nursing and medical teams with the provision of a comprehensive administration service.

We are seeking an enthusiastic and dynamic team player with proven admin skills. You need to be flexible and reliable to provide efficient and effective Admin duties.

We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role.

The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service. Good communication skills and excellent keyboard skills are essential.

We operate 24 hours a day, 7 days a week so a flexible approach to a working shift pattern is required.

To welcome patients to the ward in a pleasant, tactful manner and deal with enquiries including at times where there may be barriers to understanding.

To assist in monitoring and updating of the Trust’s electronic patient systems ensuring data entry is accurate/correct.

Answer telephone enquiries and refer on as necessary to appropriate members of staff.

Input accurate information onto the electronic patient system ensuring timely recording of admissions and discharges.

Deal with enquiries and telephone calls in a professional manner.

Assist in the ordering of patient transportation.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Gastroenterology & Hepatology is a single Directorate, with a presence on each hospital site and is a rapidly developing and growing specialty within the Sheffield Teaching Hospitals. Currently there are 24 Gastroenterology and Hepatology physicians including a large and active academic department. There are regional services in small bowel, liver, nutrition and advanced endoscopy.

The Gastroenterology Directorate provides a comprehensive specialist service for the management of patients, including the provision of emergency and elective inpatient care, outpatient care and diagnostic services.

For further details / informal visits contact: Name: Alice Challands Job title: G&H Service Coordinator Email address: [e-mail] Telephone number: 0114 305 2429