Ward Clerk

Integrated Care System; Rhyl; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity has arisen for a Ward Clerk at Glan Clwyd Hospital to provide efficient clerical support within the NHS. The ideal candidate must be adaptable, have excellent organisational skills, and be a Welsh speaker, ensuring quality service delivery to patients and staff.

Qualifications

• GCSE in Maths and English required.
• Welsh speaker (level 3 and above).
• Experience in a clerical or healthcare environment preferred.

Responsibilities

• Provide clerical support to the nursing staff.
• Act as the first point of contact for patients and visitors.
• Maintain confidentiality and handle inquiries professionally.

Skills

IT Skills

Organisational Skills

Professional Telephone Manner

Education

Maths/English GCSE or equivalent

NVQ 2 in Administration

NVQ in Customer Service

Tools

WPAS Case Note Tracking

RADIS

Job description

An exciting opportunity has arisen for a Ward Clerk to join the Team at Glan Clwyd Hospital.

To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the Department.

This is a great opportunity to work in and part of the NHS and support your communities with their Health Care.

Main duties of the job

The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Working as part of the Ward Team the post holder will be required to give efficient clerical support to the nursing staff on the Ward.

Applicants must also have a good standard of education, be adaptable and have good organisational skills. A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.

Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

The ability to speak Welsh is essential.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Maths/English GCSE or equivalent
• NVQ 2 in Administration NVQ in Customer Service ECDL

Other

• Welsh Speaker (level 3 and above)

Experience

• Sufficient previous clerical/office/reception/Ward duties
• Working with the public Working in a busy environment
• Previous experience working within the health care sector.
• General experience of administration functions.

Skills

• IT Skills
• WPAS Case note tracking WCP RADIS.
• Understanding of the importance of maintaining medical records

Knowledge

• Knowledge of data protection and patient confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.