Ward Clerk

Greater Manchester Mental Health; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional mental health organization in Manchester seeks a dedicated Administrator to support its Mother & Baby Unit. The role involves clerical duties, direct communication with clients and families, and collaboration within a multi-disciplinary team. Ideal candidates will possess strong organizational and communication skills, with prior admin experience in a clinical setting. The organization fosters a supportive work environment with excellent employee benefits.

Benefits

27 days annual leave rising to 33

Salary sacrifice car scheme

Wellbeing programme

Qualifications

• Experience dealing with people in person and over the telephone.
• Experience carrying out administrative duties efficiently to meet deadlines.
• Experience working as part of a team to achieve goals.

Responsibilities

• Provide clerical and administrative support to the multi-disciplinary team.
• Be the initial point of contact for the service and respond to enquiries.
• Support other administrators during their absence and assist the Perinatal teams.

Skills

Communication skills

Team collaboration

Organizational skills

Education

GCSE Maths/English grade C

NVQ Level 2 in Business Administration

Tools

Microsoft Office (Word, Excel)

Job description

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Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

An exciting opportunity has arisen to join our Administration Team at Laureate House on the Andersen Ward Mother & Baby Unit. Your duties will include supporting patients and their relatives on the Ward as well as providing a comprehensive administrative support to the team of doctors, nurses, support workers and other professionals involved in patient care.

The post holder will provide an efficient and professional service ensuring quality service to all users, their families and professionals contacting the Ward. The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well as support the Perinatal Outreach Team and Perinatal Community Team.

Main duties of the job

To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and, to provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary team, in order to support them to provide an efficient and effective service for the benefit of the service user group and their families.

Perfect candidate will have a flexible approach in providing administration support to the teams working with a client group with mental health problems. There will be client and carer telephone contact and also, face-to-face contact on daily basis therefore, good communication skills are essential.

The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well as support the Perinatal Outreach Team and Perinatal Community Team.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than122locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

• Please see attached job description and person specification

  Staff benefit

  Pay Enhancements: 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 yearsExcellent pensionCycle to work schemeSalary sacrifice car schemeWellbeing programme fuelGenie Fuel Cards (for applicable roles

Person specification

Experience

• Experience of dealing with a range of people in person and over the telephone
• Experience of carrying out administrative duties to complete a piece of work in a methodical, efficient and timely manner to meet a set deadline
• Experience of working as part of a team in order to achieve a shared vision/goal
• Experience working in an admin role in a clinical environment

Education /Qualifications

• Ability to use Microsoft Office Software (Word, Excel etc)
• GCSE Maths/English grade C
• NVQ Level 2 in Business Administration or equivalent demonstrable experience

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it .

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment.