Ward Clerk

Barts Health NHS Trust; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading NHS healthcare provider in London is seeking a Ward Clerk for its Neurosciences Services. The successful candidate will provide administrative support, welcome patients, and assist the nursing team. Applicants should have at least GCSE-level education, clerical experience, and strong interpersonal skills. This is a full-time, permanent position offering opportunities for personal development.

Qualifications

• Previous clerical/administrative experience.
• Experience in customer-facing roles.
• Knowledge of Data Protection Act 1998.

Responsibilities

• Provide clerical support for Neuroscience wards.
• Assist in welcoming patients and managing administration.
• Work as part of the ward team to meet patient needs.

Skills

Organized and able to prioritize workloads

Attention to detail

Ability to work on their own

Communication skills

Flexibility and positive attitude

Education

GCSE Level or equivalent standard of education

Tools

Microsoft Office applications

Job description

Social network you want to login/join with:

An exciting opportunity has arisen to join the Neurosciences Services within the Emergency Care and Trauma Division as a Ward Clerk across wards 12F.

We are recruiting 1 WTE permanent role on ward 12F. This position will be responsible for the day-to-day welcoming of patients, along with other patient administration for the wards. The post holder will support the nursing team to deliver an effective service for patients on the ward.

We are looking for a dynamic, highly motivated individual with excellent interpersonal skills and experience with patients.

Main duties of the job

The Ward Clerk will be responsible for providing a range of clerical support for the Neuroscience wards (Ward 12E and Ward 12F). The post holder will be an integral part of the ward team, actively taking part in meeting the needs of patients and the service.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Qualifications

• GCSE Level or equivalent standard of education, including English & Mathematics.
• A track record of continuous personal development.

Experience

• Previous clerical/administrative experience.
• Previous experience of dealing with the public in a customer-facing role.
• Previous experience of working in a team.
• Previous clerical experience in NHS setting.
• Experience of CRS.

Knowledge

• Knowledge of Microsoft Office applications.
• Knowledge of Data Protection Act 1998.
• Knowledge of Freedom of Information Act.
• Understanding of own knowledge and skills framework and ability to identify learning needs.
• Knowledge of Trust management policies and procedures.
• Familiar with Millennium system.
• Previous NHS experience.
• Knowledge of Downtime and Major Incident procedures.

Skills

• Organized and able to prioritize workloads.
• Shows initiative.
• Able to work on their own.
• Attention to detail, both verbal and written.
• Must be able to give clear instructions.
• Be able to prioritize competing demands in a fast-paced environment.
• Be calm under pressure.
• Must have flexible approach and positive attitude.
• Able to communicate with a wide range of staff at all levels across the Department, Division and outside agencies.