Ward Clerk

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Hordle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare organization in Hordle is seeking an Administrative Support professional for their Inpatient Ward. The role involves maintaining confidentiality, assisting with patient admissions, and supporting ward operations. Ideal candidates will demonstrate strong organizational and communication skills. Opportunities for career development are also provided.

Qualifications

• Professional communication skills, both verbal and written.
• Ability to maintain confidentiality and discretion.
• Organizational skills in maintaining filing systems and managing supplies.

Responsibilities

• Undertake general Inpatient Ward administrative duties.
• Filter and direct calls, taking messages accurately.
• Maintain electronic and hardcopy filing systems.
• Assist with the preparation and distribution of ward documentation.

Job description

Job Overview

Undertake general Inpatient Ward administrative duties and provide administrative support to the Ward Manager, Clinical Administration Manager. To maintain a high standard of confidentiality and discretion at all times. To assist with the smooth running of the ward.

Main Duties

• Answer the telephone in a professional manner, filtering and directing calls as appropriate, taking messages and ensuring they are delivered accurately and in a timely manner.
• Use discretion and maintain high confidentiality at all times.
• Ensure all e-mails are answered quickly and effectively.
• Assist in maintaining stationery stock, supplies, to include ordering.
• Maintain current electronic, EDMS, and hardcopy filing systems.
• Attend team meetings and training days as arranged.
• Take meeting minutes and provide accurate and timely reports when requested.
• Assist with the preparation, collating, photocopying and distribution of ward related documentation.
• Prepare admission documentation for new patients.
• Assist with the planning and arranging of patient admissions, discharges or transfers.
• Undertake any other task this may reasonably be expected of the post holder, as directed.
• Use Trust systems to input electronic data as required.

About the Trust

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.