Ward Clerk

Integrated Care System; Chichester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in Chichester is seeking a Ward Clerk to provide clerical support for daily operations. This role includes managing patient information, phone inquiries, and team collaboration. The ideal candidate should have prior admin experience and knowledge of IT systems. The position requires 15 hours per week on-site. Join a compassionate team dedicated to high standards of patient care.

Benefits

Wellbeing Programme for staff

Opportunities for personal development

Qualifications

• Experience dealing with telephone queries in a professional manner.
• Ability to handle difficult situations calmly.
• Experience in a multi-disciplinary team environment.

Responsibilities

• Support the administration service in recording patient information.
• Answer telephone calls from patients and families.
• Manage admission and discharging patients using trust software.

Skills

Previous admin experience

Knowledge of Word/Excel and other IT systems

NHS experience

Job description

Go back University Hospitals Sussex NHS Foundation Trust (279)

Ward Clerk

The closing date is 14 August 2025

The Acute Cardiac Unit is a busy with a very friendly Nursing and Medical team. We strive for high standards and work very closely as a team in a multi disciplinary way.

This advert is for 15 hours per week and the working days are Monday and Tuesday with occasional holiday cover.

The role of the ward clerk is to help provide day-to-day clerical support to facilitate the smooth running of the ward under the direction and supervision of senior colleagues. This job role covers clerical duties meeting and greeting staff, patients and visitors, the movement of case-notes around the trust and the provision of, preparation of and maintenance of patient case-notes and booking patient transport. As well as being responsible for maintaining the notes and ensuring all information governance, confidentiality and infection control standards are kept at all times.

Main duties of the job

The main duties of the job are to support the administration service in recording patient information, dealing with enquiries and liaising with clinicians. You will be required to work within the multi-disciplinary team in a ward area.

To provide and effecting day-to-day clerical support to facilitate the smooth running of the ward under the direction and supervision of senior colleagues.

Ordering equipment and booking transport are also an important part of the role.

Managing admission and discharging patients using trust software programmes ensuring essential computer skills , additionally some manual paperwork documentation all in a timely manner.

To answer telephone queries from families and other departments, To adopt a caring compassionate approach as you will often be a first contact for people who may be very anxious when coming to the ward.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Candidate information pack - University Hospitals Sussex NHS Foundation Trust

Job responsibilities

Communication

• Answer the telephone in a timely and courteous professional and sensitive manner.
• Provide information either in person or over the phone to visitors regarding ward routine and infection control.
• To collect essential information either via the telephone or directly and communicate with the appropriate member of the ward team.
• To receive and make telephone calls as needed and as directed by the ward staff.
• To handle difficult situations in a calm and professional manner.
• To receive and direct patients, visitors and staff visiting the ward.
• As directed by the nurse in charge, contact GP surgeries and other external agencies to obtain patient related information.
• Deal with difficult and challenging patients and relatives in a calm and polite way
• Deal with enquiries and issues that have been escalated in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public.

Please see job description & person specs for full details

Person Specification

Experience

• Previous admin experience
• Knowledge of Word/Excel and other IT systems
• NHS experience

Skills

• Evidence of having championed diversity in previous roles (as appropriate to

Equality, Diversity & Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)