Ward Clerk

St Andrew’s Healthcare; Birmingham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension

Life cover

Free parking

Cycle to work scheme

Healthcare cash plan

Job summary

St Andrews Healthcare is seeking a Ward Clerk in Birmingham to provide essential administrative support within a ward environment. You will manage records, support clinical staff, and help ensure a respectful, professional atmosphere for patients and visitors.

Your role requires strong communication, organisation, and discretion in a fast-paced healthcare setting, with a focus on high-quality patient service and teamwork.

Qualifications

• Experience in healthcare administration or ward/medical reception is preferred.
• Strong computer skills including Microsoft Office and typing.
• Excellent organisational skills and ability to prioritise in a busy ward.
• Discretion and professionalism in handling confidential information.

Responsibilities

• Maintain patient and financial records accurately.
• Facilitate clear communication within the ward and with departments.
• Provide welcoming, professional service to patients, visitors and staff.

Skills

Medical administration

Typing

Computer skills

Organisation

Professionalism

Team collaboration

Discretion

Tools

Microsoft Office

Job description

We are looking for an enthusiastic Ward Clerk to join our dedicated hospital team here at St Andrews Healthcare in Birmingham, providing vital administrative support within a ward environment. This rewarding position offers the chance to enhance patient care alongside a passionate multidisciplinary team in a dynamic, supportive environment. Ward Clerk St Andrews Birmingham is a 125-bedded adult mental healthcare facility comprising of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.

About the Role

As a Ward Clerk, you'll streamline ward operations by managing administrative tasks that support our patients and clinical staff. Your responsibilities include maintaining accurate records, facilitating departmental communication, and fostering a welcoming, professional atmosphere for patients, visitors, and staff. This ward-based role demands excellent communication, organisation, confidentiality, and meticulous attention to detail.

• Securing and accurately maintaining patient and financial records
• Upholding professional standards and hospital policies
• Handling sensitive information with discretion

What we're looking for (Knowledge / Skills / Education)

• Previous medical administration experience
• Mental health experience (desirable)
• Strong computer and Microsoft Office skills
• Excellent typing ability
• Organised, with the ability to prioritise effectively
• Meticulous attention to detail
• Committed to high-quality service
• Professional, empathetic, and approachable demeanour
• Team player willing to support colleagues
• Discreet, honest, and professional in all dealings

Experience Required

• Healthcare administration
• Ward clerk or medical receptionist roles
• Customer service or general administration
• Fast-paced environments

And you will demonstrate

• Collaborative teamwork skills
• Confidence sharing responsibilities
• Calm, organised, and professional demeanour in busy ward settings
• Communication Skills: Excellent verbal and non-verbal communication
• Confidence engaging at all organisational levels
• Compassionate interaction with patients, visitors, and staff
• Awareness of communication impacts across different audiences
• Teamwork & Leadership

While not directly managing others, you will

• Support and collaborate within the ward team
• Help mentor less experienced colleagues
• Contribute to a positive, collaborative culture
• Confidentiality & Responsibility

Rewards

We offer an excellent benefits package including:

• Pension
• Sickness policy on par with the NHS
• Access to the Blue Light Card and Health Service Discounts schemes
• 27 days annual leave plus bank holidays, increasing after 10 years' service
• Life cover
• Electric Car lease scheme
• Cycle to work scheme
• Healthcare cash plan
• Free parking
• Paid DBS application

Every day, you'll be expected to live our CARE values Compassion, Accountability, Respect and Excellence. If you are organised, caring, and dedicated to mental health support, we want to hear from you.