Ward Clerk

Integrated Care System; Aberystwyth; On-site; GBP 25,000; Full time

Job summary

A healthcare service provider in Aberystwyth is looking for a motivated Ward Clerk to support the Orthopaedic and Surgical Ward. This role involves maintaining patient records, handling enquiries, and coordinating appointments. Ideal candidates should possess good IT, numeracy, and literacy skills, with a proactive attitude. Welsh language skills are desirable. The position is full-time, Monday to Friday, offering a salary of £24,833 per annum.

Qualifications

• Good standard of education.
• Numeracy and literacy skills.
• Office/Administration experience preferred.
• Ability to communicate in Welsh is desirable.

Responsibilities

• Maintain patient records and handle enquiries.
• Coordinate appointments and arrange transport.
• Provide clerical support to the ward team.

Skills

IT skills

Numeracy

Literacy

Teamwork

Proactive attitude

Good communication

Education

Good standard of education

Job description

An exciting opportunity has arisen for a motivated Ward Clerk to join the Orthopaedic and Surgical Ward at Bronglais Hospital. This is a key front- facing role working across a busy ward environment, supporting a multi - disciplinary team in delivering high quality patient care. The position is for five working days per week, Monday to Friday.

We are looking for someone who is adaptable, enthusiastic, and able to manage competing priorities in a fast paced setting. You will play a vital role in ensuring the smooth day to day running of the ward, by supporting nursing staff, consultants, patients and their families both in person and over the phone.

Main duties of the job

The role involves a range of administrative tasks including maintaining patient records, handling telephone and face to face enquires, processing incoming and outgoing post, coordinating appointments and arranging ambulance transport. While strong IT skills are not essential, you should be comfortable using computer systems to carry out routine tasks.

You'll be also need to collect patient notes and documentation from other departments and provide general clerical support to the ward team.

We're looking for someone who is proactive, a good team player, and capable of working independently when required. Flexibility, reliability, and a positive attitude are important qualities for success in this role.

The ability to speak Welsh is desirable; however, we welcome applications for both Welsh and English speakers.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

o Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwesto Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshireo Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settingso 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providerso Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 22.08.2025

Person Specification

Qualifications and Knowledge

• Good standard of education
• Numeracy and literacy skills

Experience

• IT skills: Microsoft and email
• Office / Administration Experience

Language Skills

• Welsh speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,833 a yearper annum (pro rata if part time)