Ward B2 - Ward Clerk Acute Stroke Unit East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust; Blackburn; On-site; GBP 10,000 - 40,000; Part time

Job summary

An exciting opportunity awaits in a dynamic Acute Stroke Unit, where you will play a crucial role as a ward clerk. This position involves providing essential clerical and administrative support to nursing and medical staff, ensuring the smooth operation of the ward. You will handle patient records, manage communications, and assist with patient admissions and discharges. Join a dedicated team focused on delivering high-quality care to older patients with complex needs. If you are organized, compassionate, and ready to make a difference in patient care, this role is perfect for you.

Qualifications

• Experience in clerical roles with strong IT and communication skills.
• Ability to maintain confidentiality and work effectively in a team.

Responsibilities

• Provide clerical support and manage patient records efficiently.
• Assist in patient admissions, transfers, and discharges.

Skills

Clerical experience

IT skills

Numeracy skills

Literacy skills

Communication skills

Listening skills

Teamwork

Initiative

Confidentiality

Tools

Computerized patient information system

Job description

An exciting opportunity has arisen to work on the Acute Stroke Unit as a ward clerk. The unit is a 24 bedded unit that admits acute stroke patients directly to the ward.

The post holder will work jointly with another ward clerk and will provide clerical and administrative support to nursing and medical staff in the ward area. They will ensure the efficient management of patients' medical records and deal with telephone calls, addressing any queries where possible.

The job is for 30 hours working both early and late shifts and may cover some weekends.

Minimum Requirements:

1. Some clerical experience
2. Some IT skills
3. Basic numeracy and literacy skills
4. Clear and accurate written and verbal communication skills
5. Effective listening
6. Provide reasonable flexibility in terms of hours worked, willing to adapt to the changing needs of the service
7. Ability to work in a team and be supportive of team members
8. Have a friendly and caring manner
9. Ability to use own initiative and work without close supervision
10. Treat information in a confidential manner

The Medicine for Older People directorate’s primary focus is to provide care for our older population who may have multiple comorbidities and require complex care. We provide a comprehensive service including Stroke, Frailty, Dementia, and specialist care of older persons.

We have 8 wards in total which includes 7 acute wards on the Royal Blackburn Hospital site and one specialist stroke rehabilitation ward at Pendle Community Hospital. In January 2019 the Trust opened an Older Persons Rapid Assessment (OPRA) Unit, providing multidisciplinary comprehensive geriatric assessment as part of a developing acute frailty pathway.

Key Responsibilities:

1. Assist in the reception of patients and relatives to the unit.
2. Clerical duties associated with the admission, transfer, and discharge of patients.
3. Enter patient information on a computerized system and obtain relevant electronic wristband and patient identification labels.
4. Communicate with patients, visitors, and colleagues by telephone, face-to-face, or in writing, in furtherance of the effective running of the unit.
5. Ensure case notes are efficiently maintained, including filing episodic clinical and nursing notes, filing investigation reports, and then sending for coding.
6. Work closely with the ward coordinator and assist in booking of scans both inpatient and outpatient, including making follow-up appointments for patients when necessary.
7. Communicate and consult with other departments, internal and external to the Trust e.g., Patient Services, Community Matrons, Social Workers, and Ambulance service.
8. Collect and distribute mail for patients and staff.
9. General office duties e.g., filing, photocopying, use of facsimile, and errands.

This advert closes on Tuesday 17 Dec 2024.