Ward Administrator | Essex Partnership University NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; Colchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A healthcare organization is seeking a Ward Administrator in Colchester to ensure smooth operations within the unit. Responsibilities include clerical support, managing calls, and interacting with patients and families. Applicants should have strong communication skills and administrative experience. The role offers £24,071 - £25,674 per annum for 30 hours per week with flexible working options.

Benefits

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities

Buying and Selling annual leave scheme

Flexible working options

Qualifications

• Experience in managing incoming and outgoing calls efficiently.
• Ability to handle sensitive interactions with patients and families.
• Skilled in general administration practices.

Responsibilities

• Provide clerical and administrative support to the nursing team.
• Manage incoming and outgoing calls to the clinical team.
• Record accurate messages and follow up according to guidelines.

Skills

Telephone management

Administrative tasks

Confidentiality maintenance

Proficiency with electronic systems

Tools

Trust telephony systems

Patient records management software

Job description

Please note: you must have the right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to offer sponsorship for this job role.

Previous applicants need not apply.

Ward Administrator

Band 3 - £24,071 - £25,674 per annum pro rata

30 hours per week

Thursday, Friday, Saturday & Sunday - 09:00 - 17:00

The role of the Ward Administrator requires a passion for making a difference to join our team, helping to ensure the safe and smooth running of services for the people in our care.

The post holder will be expected to provide clerical, administrative, and information technology support to nursing and other staff in relation to the needs of patients being cared for within the Unit. Although primarily based within a particular area/ward, the post holder may be required to work anywhere within the Trust to cover short-term absence. The post holder will work under the direction of the Admin Area Lead in supporting the smooth running of the service.

You will be required to skillfully manage all incoming and outgoing telephone calls to the clinical team, managing all calls in a polite and efficient manner. You will handle telephone enquiries to the service, reaching out to and responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal, and vulnerable patients and family/carers. You must maintain confidentiality at all times in line with Trust policies & procedures.

You will record accurate messages and follow them up appropriately according to department guidelines.

Face-to-face interactions with patients and families/carers seeking further help or information are required. You should be aware of patients' needs and handle interactions with patients who can be hostile, abusive, or aggressive appropriately.

EPUT is looking for motivated staff who share our Trust values of Care, Learn, and Empower. In return, EPUT offers a range of benefits and development opportunities including:

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and encourages flexible working for all employees. You are encouraged to discuss flexible working options with the recruiting manager. If appointed, you will be able to apply for flexible working from the first day of employment.

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is managed by the trust and hires clinical and non-clinical healthcare professionals to take on shifts at our hospitals and community settings. All permanent staff are automatically enrolled onto the staff bank, which does not obligate you to work additional shifts but offers the option.

If you are joining the Trust in a fixed-term role, please indicate on your New Starter Paperwork that you wish to join the staff bank.

Ensure all correspondence is accurately presented using Trust standard templates in line with policies & procedures.

You should be skilled in the full range of administration practices, software programs, and specialized functional terms.

Proficiency with patient records management, including electronic systems, is required. Support new users and direct them as necessary. Complete non-routine tasks to meet the needs of clinical teams.

Operate the Trust's telephony systems.

This advert closes on Thursday, 21 Aug 2025.