Ward Administrator

NHS; Torquay; On-site; GBP 20,000 - 28,000; Full time

Job summary

A national health service is seeking a full time Ward Administrator for Beech Ward at Torbay Hospital. This role involves providing administrative support in a mental health setting, interacting with patients and families, and managing various administrative tasks. Candidates should have strong organisational skills and relevant experience. Opportunities for professional development are available. The position comes on a fixed 1-year term contract.

Qualifications

• Experience in administrative or secretarial team.
• Ability to take accurate formal and informal minutes.
• Experience handling confidential information.

Responsibilities

• Provide high-quality administrative support to the ward.
• Serve as the first point of contact for patients and visitors.
• Manage front-of-ward operations including reception duties.

Skills

Excellent organisational skills

Ability to prioritize workload

Intermediate IT skills in Microsoft Office

Education

Business Administration Level 3/T Level qualification

GCSE English or equivalent

Tools

Microsoft Office

Job description

An excitingadministration opportunity has arisen to work within Beech Ward at Torbay Hospital. We are looking for a full time (37.5 hours) Ward Administrator to join us on a fixed 1 year term contract.

Beech ward is a 16 bedded inpatient Mental Health Ward thatsupports primarily older adults with functional mental health difficulties.

At Beech Ward, we pride ourselves on being a dedicated,passionate and skilled team, driven by the motivation to improve the lives andmental health of older adults.

This is ahugely rewarding and unique administration role which will give you anexcellent insight into adult mental health conditions and the range oftherapies and interventions that we offer. It will also provide you withlifelong skills in dealing with challenging situations and people from diversebackgrounds as well as the ability to work in an ever changing environmentwhere you can contribute to positive changes in the NHS and society as a whole.

Supporting ourpatients on their path to recovery, whatever this might look like for them,provides our staff with a huge sense of pride and joy. You will be supported to reach your full potential, with opportunitiesfor continuing development, training and career progression into a wide rangeof administrative, management and/or clinical roles depending on your area ofinterest.

Main duties of the job

The post-holder's role will be to work in partnership with the Ward Manager and MDT as Ward Administrator in the team ensuring high quality administrative support that will enable the provision of the best possible care to service-users.

This role is interesting and varied, some of the main duties include:

• Working at the ward reception area.

Serving as the first point of contact in the ward;greeting patients and their family members and answering the doors to the ward.

• Answering phones and liaising with external agencies.
• Provide support to Ward Manager and MDT
• Minute taking of MDTs, business meetings and adhoc professional meetings
• Amending and updating staff rotas (Health Roster)
• Ordering of supplies
• Uploading of patient records
• Uploading to staff files
• Petty cash
• Producing packs for patients

If this appeals to you and you have the relevant transferrable skills, administration experience, and you are also highly motivated to perform to a high standard and provide an excellent service then please do not hesitate to APPLY. Please contact me if you would like to know more about the role before you apply as this enables us to explore whether the role aligns with your skills, goals, values and experience.

About us

We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Job responsibilities

Please refer to the fullJob Description and Person specification attached to this advert which willprovide further information on this role.

If you require a certificate of sponsorship to work in the UK you are advised to review the "Coming to work in the UK Visa Information" link in the supporting links section to ensure this role and your current circumstances meet the requirements for sponsorship

If you would like to discuss the certificate of sponsorship and whether your current circumstances meet the requirement for sponsorship you can [e-mail] further advice

Person Specification

Qualifications

• Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• ICDL (International Computer Driving License), or equivalent experience.

Experience

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Ability to take accurate formal and informal minutes.

Knowledge and Skills

• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments.
• Experience or understanding of creating electronic records, electronic filing systems.
• Ability to meet deadlines and to work under pressure.

Knowledge and Skills

• Awareness that you will be serving as the first point of contact for patients, visitors, and staff within the ward.
• Awareness that you will be responsible (with support and training) for managing front-of-ward operations, including reception duties and patient inquiries.
• Ability to oversee the wards reception area, ensuring a welcoming and efficient environment.
• Confidence in delivering front-facing support by greeting and assisting all individuals entering the ward.
• Acting as the central liaison at the ward entrance for both internal and external communications.