Wales General Ophthalmic Service (WGOS) 4 Pathway Co-ordinator

Integrated Care System; Carmarthen; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity as a WGOS 4 Pathway Co-ordinator within the Primary Care Optometry Team at Hywel Dda University Health Board. The role includes supporting the transformation of eye care services, managing pathway records, and ensuring high-quality services for patients. Ideal candidates will possess a strong background in administration, IT, and NHS knowledge, alongside excellent communication skills.

Qualifications

• Experience working in an administrative post within the NHS.
• High standard of IT knowledge and experience with databases and spreadsheets.
• Expert knowledge of Myrddin and its implementation.

Responsibilities

• Maintain and manage records of the WGOS 4 pathway and data entry.
• Liaise with clinical staff and manage patient information ethically.
• Provide service analysis and support pathway validation processes.

Skills

Communication

Organizational Skills

Data Entry

IT Knowledge

Customer Service

Education

GCSE or equivalent in English and Maths, grades A-C

Level 4 qualification in Administration or Customer Care or acquired equivalent experience

Degree educated

Tools

Myrddin

WPAS

Microsoft Office

Job description

Wales General Ophthalmic Service (WGOS) 4 Pathway Co-ordinator

This is a fixed term/secondment until 31/03/2026. If you are a Hywel Dda University Heath Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

As part of our on-going commitment to the delivery of high quality, reliable services for our patients, an exciting opportunity has arisen in the Primary Care Optometry Team within Hywel Dda University Health Board.

Main duties of the job

As a WGOS 4 Pathway Co-ordinator, you will support the transformation of eye care services across the Health Board.

The post holder will be responsible for maintaining records relating to the WGOS 4 pathway, including entering accurate data into the WPAS computerised system, whilst demonstrating the ability to handle patient information i.e. responsible for the administration and validation of clinical pathways. This will be carried out by liaising with clinicians and contractors in both Primary and Secondary Care, in a sensitive and confidential manner. Additionally, the post holder will be responsible for patient allocation in Primary Care, using clearly defined and agreed processes and the continued monitoring of the pathway.

The post will maintain effective relationships with stakeholders, using these to ensure the role supports the validation process surrounding WGOS 4. You will be expected to work closely with both clinical and managerial colleagues and provide service analysis, to ensure the delivery of high quality and appropriate services to patients.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 21.07.25

Person Specification

Qualifications and Knowledge

• GCSE or equivalent in English and Maths, grades A-C
• Knowledge of Myrddin and WPAS
• Level 4 qualification in Administration or Customer Care or acquired equivalent experience
• High standard of IT knowledge and evidence of working with systems, databases and spreadsheets
• Knowledge of Primary Care Optometry
• Knowledge and experience of working with HB information systems
• Degree educated
• Expert knowledge of Myrddin

Language Skills

• Welsh Speaker (Level 1)

Experience

• Experience of working in the NHS - Primary and Acute Service
• Experience of working in an administrative post
• Experience of using Microsoft Office, including Word and Excel
• Experience of scheduling outpatient appointments and/or admissions
• Experience of using full range of IT systems and patient data systems
• Experience of working in a multi-disciplinary team
• Experience of handling customer complaints
• Experience of supervising staff
• Experience of using digital dictation systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.