Waking Night Support Worker

Look Ahead; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading care and support provider is seeking a Waking Night Support Worker to join their Hope Place Service in Slough. This role involves supporting customers during the night and requires no prior experience, only the right values. The ideal candidate will be compassionate, resilient, and ready to empower those in need. A variety of benefits are offered to enhance your career and personal development.

Benefits

Annual leave increasing with service

Free DBS

Exclusive discounts and cashback

Fully paid induction and further training

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience working in mental health.
• Calm and resilient under pressure.
• Flexible and well organized.

Responsibilities

• Undertake key-working responsibilities for caseloads.
• Create and maintain support/action plans.
• Support customers with domestic tasks.
• Maintain accurate tenant/customer records.

Skills

Enjoys social interaction

Approachable and open behaviour

Thrive in dynamic environments

Customer-focused

Education

Up to NVQ Level 2 or equivalent

Job description

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We’re looking for a kind, compassionate and resilient Waking Night Support Worker to join our Hope Place Service in Slough. No personal care or experience is required, just the right values.

£, per annum, working hours per week.

Want to feel in control of your career? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:

• Annual leave increasing up to days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for - confidential support
• A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Hope Place is a mental health rehabilitation support living service with hour support. Hope Place currently has residents, ranging from - years old.
Team – -Contract Manager, - Team Leader, - Support Workers, - Waking night support worker.

Current Vacancy:
Waking Night Support Worker role. hours
This role will suit a support worker to working throughout the night. You will report to the team leader and engage/support customers during anti-social hours needing support.
This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

What you’ll do:

• Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
• Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
• Develop and maintain links with all key agencies and service providers in the local community.
• Empower customers to ensure they receive the service and benefits they are entitled to
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
• Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
• Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
• Adhere to Look Ahead’s Policies and Procedures.
• Engage in learning and development activity to increase knowledge and skills.
• Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Has a practical and logical mind and is naturally well organised and flexible.
• Open to feedback and self-development.
• Thrives on change and enjoys dynamic diverse environments.
• Is confident with high levels of self-esteem.
• Is respectful, articulate and sensitive in style of communication.
• Is essentially customer–focused.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Ability to cope positively with challenging and diverse behaviours.

What you’ll bring:

• Up to NVQ Level / or equivalent or experience in the social care/charity sector
• Experience working in mental health.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.