Waiting Staff - Lirica

Clermont Hotel Group; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension

Healthcare

Staff meals

Discounts

Job summary

Clermont Hotel Group is seeking a Food and Beverage Team Member for Lírica at The Cumberland Hotel in London. You’ll serve food and drinks, take orders, clear tables, and help personalise guest experiences to foster loyalty. A genuine passion for quality service and a proactive, friendly manner are essential.

You’ll have the chance to work across departments with multiskilling opportunities, growing within the hotel while supporting guests and colleagues to deliver outstanding experiences.

Qualifications

• Demonstrates a high level of customer service and guest care.
• Works well in a fast-paced hospitality environment.
• Shows empathy and builds rapport with guests and colleagues.
• Maintains accuracy and attention to detail in all guest interactions.
• Shows enthusiasm to pursue a career in hospitality and service.

Responsibilities

• Serve food and drinks to guests and take orders.
• Clear tables and maintain a clean, welcoming dining area.
• Personalise guest experiences to foster loyalty and satisfaction.
• Collaborate across departments through multiskilling opportunities.

Skills

Customer service

Teamwork

Attention to detail

Empathy

Hospitality

Job description

Contract: Flexible
Payment: Hourly
Salary: £13.00 per hour + tronc

Step inside Lírica at The Cumberland and discover bold Spanish flavours served with style. Think vibrant tapas and sharing plates - Iberico ham, croquetas, tiger prawns - paired with hand-picked Spanish wines and beers. With its relaxed yet sophisticated setting just moments from Oxford Street, Lírica is where great food, wine, and conversation come together.

What you’ll be doing

As a Food and Beverage Team Member in Lirica restaurant at The Cumberland Hotel, you’ll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. But it’s more than just that-you’ll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.

In this role, you’ll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.

What you’ll bring

• A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
• Comfort in a front-line role facing the public, with a natural, approachable demeanor
• Empathy and the ability to build meaningful relationships with guests and team members
• Precision and a keen eye for detail to ensure a flawless guest experience
• A demonstrated desire to pursue a career in hospitality
• Ability to work effectively as part of a team in a fast-paced environment

If you’re ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we’d love to hear from you.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.