Waiting Staff

Marstons Plc; Norwich; Presencial; GBP 12.000 - 19.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

30% staff discount at pubs/restaurants

Meal deal £4.50 on shift

Flexible & part-time hours

Apprenticeship programmes

Wellbeing & support services

Gym discounts

Long service awards

24-hour GP helpline

Career progression across pubs/hotels

Descripción de la vacante

Marston’s is seeking friendly Waiting team members to join our pubs. You’ll be at the heart of guest experience, taking orders and serving with a focus on upselling and delightful service.

We offer a welcoming, lively environment where you can grow with us and explore career progression across our pubs, hotels, and support centres. Expect flexible and part-time hours, a generous 30% discount at our venues, and a £4.50 meal deal on shift.

Formación

• Friendly, welcoming attitude with a focus on guest experience.
• Ability to work in a fast-paced, busy environment.
• Strong team player who supports colleagues and managers.

Responsabilidades

• Take orders and serve food and drinks to customers.
• Upsell menu items to boost sales and guest satisfaction.
• Provide brilliant customer service and maintain a welcoming atmosphere.
• Support the wider team and adapt to needs across shifts.

Conocimientos

Customer service

Upselling

Teamwork

Communication

Descripción del empleo

We’re on the lookout for new Waiting teammates to join our team!

New to hospitality? You won’t be for long! Make a name for yourself in one of our pubs. Our Waiting teams are at the heart of it all, right where the magic happens. It’s not just delivering delicious, quality food. It’s about creating those happy, memorable moments that leaves our guests coming back for more.

Whether you’re an expert now or you’re just starting out, we’re here to help you become your absolute best.

As part of our Waiting team you’ll: Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.

• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionate about providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to progress in your role whilst achieving a long-term career (if that’s what you’re after)

What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.