Waiting Staff

The Hero; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant pub in London is seeking enthusiastic waiting staff to join their Grill restaurant team. The ideal candidates will possess strong communication skills, a passion for customer service, and the ability to work collaboratively in a dynamic setting. This role offers a starting salary of £12.21 per hour plus tips, extensive employee benefits including discounts, health support, and career development opportunities.

Benefits

50% off food and drink

Weekly access to tips

Discounts on shopping and wellness

Dinner and stay at Cotswolds

Access to Wage Stream

Delicious staff meals

Career progression opportunities

Qualifications

• Previous experience in a high-end establishment is preferable.
• Willingness to work collaboratively with the team.
• Flexible approach to work.

Responsibilities

• Greet guests warmly and assist with menu choices.
• Possess knowledge of food & drink menus.
• Proactively check on guests for satisfaction.
• Work with kitchen staff and bar tenders for service efficiency.

Skills

Positive and friendly attitude

Excellent communication

Ability to work in a fast-paced environment

Customer service passion

Collaborative teamwork

Job description

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We are looking for enthusiastic and customer focused people to join our waiting team in the Grill restaurant!

The Herois a stunningfour-storey pub in the heart of Maida Vale offering adifferent experienceon each floor. We are looking for motivated team members with dining service experience to join our team in t he Grill restaurant.

Ifyou'repassionate about hospitality and seeking an opportunity to thrive in a dynamic environment,we’dlove to hear from you!

• Salary - Starting £12.21 per hour + Tips (Earn up to £18 per hour)

What's in it for you as a Waiting team member at The Hero:

• 50% off food and drink in our pubs for a table of up to 4 people
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
• 24/7 Health and wellbeing support , Access support lines anytime for your mental, physical and financial health.
• Celebrate your 1-year work anniversarywith an overnight stay in the Cotswolds , On us!
• Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, on going training to develop yourself personally and professionally.

A snapshot of what you'll be doing Front of house at The Hero:

• Greet guests warmly and ensure they feel welcome offering assistance with menu choices and special requests.
• Food & drink knowledge, Have a good understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure guest satisfaction and address any issue that may arise.
• Collaborative teamwork, Work closely with kitchen staff, bar tenders and other team members to ensure an efficient service.

About you, our new Waiting team member at The Hero:

• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

Previous experience in a high-end and high-volume establishment is preferable but not imperative.

Join our energetic, fun and supportive team at The Hero, Click apply and we'll take it from there!

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