Waiting Staff

LGH Hotel Management Ltd; Cambridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel management company is seeking passionate Waiting Staff to join their team at Holiday Inn Cambridge. The role involves engaging with guests, ensuring a warm atmosphere, and maintaining service standards. Ideal candidates will prioritize customer satisfaction and display teamwork. Benefits include employee discounts, well-being support, and free meals on duty. Join us in creating unforgettable experiences for our guests.

Benefits

Employee discounts on hotel rates

Access to IHG employee room benefits

Shopping discounts

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Passionate about creating positive experiences for guests.
• Prioritizes guest satisfaction and skilled in upselling.
• Ensures high standards of preparation and presentation.
• Works well in a team environment.
• Upholds the hotel's reputation with exceptional service.

Responsibilities

• Engage with guests and take orders.
• Prepare restaurant and bar for service.
• Provide exceptional customer service.

Skills

Customer service

Engaging with customers

Detail-oriented

Team player

Job description

Waiting Staff

Holiday Inn Cambridge

Check out the hotel on our virtual tour!

The Opportunity

Are you a spirited, customer-focused individual with a flair for hospitality? We're on the lookout for a passionate team member to join our dynamic food and beverage crew at the hotel, where creating unforgettable guest experiences is our specialty.

What You'll Do:

Engage & Delight: Spark conversations with guests, take their orders, and use your upselling magic to elevate their dining experience.
Be the Heart of Hospitality: Your friendly and welcoming demeanor will make our guests feel right at home.
Set the Stage: Ensure the restaurant and bar are impeccably prepared for service, maintaining top-notch presentation standards.
Represent Our Brand: As the face of our business, you'll uphold our hotel's reputation through exceptional customer service.

If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you!

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Passionate about Hospitality: Someone who genuinely enjoys creating positive experiences for guests and has a warm, welcoming demeanor.
• Customer-Focused: A person who prioritizes guest satisfaction and is skilled in engaging with customers, taking orders, and upselling.
• Detail-Oriented: An individual who ensures the restaurant and bar are always prepared and presented to high standards.
• Team Player: Someone who works well with others and contributes to a dynamic team environment.
• Professional: A candidate who represents the hotel with exceptional customer service and upholds the brand's reputation.

Hotel

The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.