Waiting List & Procedures Clerk

Lancashire Teaching Hospitals; Chorley; On-site; GBP 26,000 - 27,000; Full time

Job summary

Lancashire Teaching Hospitals in Chorley is seeking an enthusiastic team player to join the Waiting List & Procedures team in ophthalmology. You will manage waiting lists and theatre schedules for consultants, laser and injection lists, with strict adherence to Trust protocols and confidentiality, supporting the 18-week referral to treatment pathway.

You will need hospital IT experience, knowledge of the 18-week pathways, theatre scheduling, and strong communication and leadership skills.

Qualifications

• Experience using hospital IT systems and 18 week pathways.
• Knowledge of waiting list processes and theatre scheduling.
• Understanding of information governance and data quality.
• Ability to prioritise own workload and work in a patient-focused environment.

Responsibilities

• Manage waiting lists and theatre schedules for consultants, laser and injection lists.
• Ensure compliance with Trust protocols and confidentiality in all duties.
• Collaborate with clinical service departments to support 18 week RTT pathways.

Skills

Hospital IT systems

Waiting List processes

Theatre scheduling

Customer-focused environment

Information Governance

Data quality

Prioritise workload

Health Records and Booking Service

NHS 18 week pathways

Education

GCSE level

ECDL or equivalent

Microsoft Windows applications

Job description

We hope to be welcoming you to the Lancashire Teaching Hospitals team soon; we've shown you exactly why we're 'a great place to work', now it's time to see for yourself! Have a look at our current vacancies down below and make the first step to starting a fantastic new career. Need help with your NHS application? We've got you covered! Our brand-new step-by-step NHS Application Help Videowill guide you through the process, making it easier, faster, and stress-free to apply. Additionally, you can check out our helpful Application Guide as well!

You can also look at our recruitment flipbook , an interactive brochure showcasing various entry-level roles. It includes a fun quiz to help you find the right role and links to more information about our hospitals and our fantastic staff.

Corporate Services Roles

For roles in our corporate services departments including – Digital Services (I.T), Recruitment, Employment Services, Temporary Staffing, Rostering, Procurement and Finance, these departments are now part of OneLSC and can be found on the ELHT website: https://elht.nhs.uk/working-us/our-vacancies

Main area Ophthalmology Grade Band 3 Contract Fixed term: 9 months (Maternity Leave cover. Post will end 13th June 2027 or earlier should the post holder return from maternity leave early) Hours Full time - 37.5 hours per week Job ref 438-PB4894

Site Chorley Hospital Town Chorley Salary £25,760 - £27,476 part time is pro-rata Salary period Yearly Closing 26/10/2026 23:59

Job overview

Do you have drive and determination and are you looking for a rewarding challenge, then look no further.

We are looking for an enthusiastic and motivated team player to join our Waiting List & Procedures team in this challenging and demanding, yet rewarding role.

Main duties of the job

You will be responsible for managing the waiting lists and theatre schedules of individual consultants, laser and injection lists, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. They will also be required to work with all our clinical service departments to ensure the delivery of the 18 week referral to treatment pathways.

You will have excellent communication, leadership, operation and inter-personal skills and must have in-depth knowledge and experience of the Trust's waiting list booking processes and the systems that support this function, along with PTL management and most importantly Flex experience.

Working for our organisation

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

Detailed job description and main responsibilities

You will be responsible for managing the waiting lists and theatre schedules of individual consultants, laser and injection lists, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. They will also be required to work with all our clinical service departments to ensure the delivery of the 18 week referral to treatment pathways.

Please refer to job description and person specification for further details.

Person specification

Knowledge & Experience

• Experienced in the use of hospital IT systems.
• Understanding of the Waiting List processes including 18 week pathways
• Understanding of theatre scheduling
• Experience of working in a customer focused environment.
• Understanding of Information Governance, Data Quality, and its requirements
• Ability to prioritise own workload.
• Overview of the Hospital Health Records and Booking Service functions
• Understanding of the NHS processes including 18 week pathways

Qualifications & Education

• Educated to GCSE level or equivalent.
• ECDL or equivalent experience
• Efficient in the use of Microsoft Windows applications

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e‑mail account that you applied from (including spam/junk) regularly.

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Officers is available Here

To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have themopen as you complete your application.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [e-mail]

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here .

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

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Employer certification / accreditation badges

Name Laura Pickering Job title Service Support Manager Email address [e-mail] Telephone number 01772 522979 Additional information

Freya Everill
Deputy Service Support Manager & Failsafe Officer
01772 522979

Lisa Barker
Deputy Service Manager
01257 245013

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