Waiting List Office Team Leader

Employer: University Hospitals of Morecambe Bay NHS Foundation Trust

Employer type: NHS

Site: Furness General Hospital

Town: Barrow-in-Furness

Salary: £26,530 - £29,114 per annum pro rata

Salary period: Yearly

Closing: Today at 23:59

NHS AfC: Band 4

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcomes and encourages applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An exciting opportunity has arisen to be a member of a professional team that provides comprehensive, high quality waiting list management services for the University Hospitals Morecambe Bay NHS Foundation Trust.

The post holder will be responsible for the management of a team managing a number of waiting lists within the surgical specialties operating Trust wide in accordance with Government Access Standards, NHS Constitution and the Trust’s Patient Access Policy ensuring efficient and effective use of theatre and procedure sessions.

Main duties of the job

The post holder will be expected to work as part of the Waiting List Office Team and will build relationships with key staff to ensure that the team contributes effectively to the common goal of providing an efficient and reliable service for patients. The post holder will monitor and manage theatre sessions ensuring that all lists are efficiently utilised and that any capacity issues are escalated in a timely manner to the Patient Coordination Manager. The post holder will ensure that at all times the principles of our values are upheld and they are an ambassador for the Trust by being caring, helpful, open & honest and demonstrating high levels of teamwork.

The post holder will need to be open, honest and approachable. They must be able to demonstrate skills and abilities to motivate the Waiting List Office team and work collaboratively across multi-disciplinary staff. The post holder must be flexible in their approach.

Only candidates who meet the essential criteria will be shortlisted for an interview.

Working for our organisation

We operate from three main hospitals: Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about University Hospitals of Morecambe Bay visiting our website here.

Person specification

Education & Qualifications

• Educated to GCSE or equivalent in Maths and English
• NVQ 3 in Administration or equivalent experience
• ECDL or equivalent

Experience

• Experience of waiting list management within the NHS or equivalent
• Experience of managing, developing and training a team.
• Knowledge of data protection & confidentiality
• Experience of dealing and managing demanding situations

Skills, Ability & Knowledge

• Ability to prioritise and demonstrate effective time management and organisational skills.
• Ability to communicate in a professional manner with all patients, relatives, medical staff, other departments and management using tact and diplomacy at all times
• Ability to work to deadlines
• Ability to work autonomously and unsupervised.
• Self-motivated, organised, enthusiastic, innovative, and flexible.
• Approachable, open style manager. Assertive and empathetic.
• Able to deal with and resolve conflict and difficult situations.
• Evidence of working well, under pressure, using own initiative.

The Behavioural Standards Framework

Everybody’s responsibility in everything we do.

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link here.

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