Waiting List Coordinator Paediatric Trauma & Orthopaedics

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major healthcare provider is seeking a Waiting List Coordinator to manage inpatient waiting lists and support Paediatric Trauma and Orthopaedic Consultants. The successful candidate will need excellent organizational and communication skills, and the ability to handle multiple responsibilities calmly under pressure. This role is vital in ensuring efficient patient care and coordination within the NHS framework.

Qualifications

• Confidence and conscientiousness required.
• Demonstrates understanding of patient confidentiality.
• Ability to stay calm under pressure.

Responsibilities

• Provide secretarial support to consultants.
• Co-ordinate patient admissions to hospitals.
• Manage admin queries and consultant diary.
• Handle patient inquiries via multiple channels.

Skills

Organisational skills

Communication skills

Ability to adapt to changing situations

Confidentiality awareness

Calm under pressure

Tools

Careflow

Bluespier

Job description

Overview

A Vacancy at Nottingham University Hospitals NHS Trust.

Paediatric Trauma and Orthopaedics is based at the Queens Medical Centre campus of Nottingham University Hospitals NHS Trust.

This job opportunity is for a Waiting List Coordinator with Specialty Personal Assistant duties to support our Paediatric Trauma and Orthopaedic Consultants, working alongside a Patient Pathway Administrator to progress patient pathways.

You must be confident and conscientious with excellent organisational and communication skills, plus an ability to adapt to changing situations and priorities. You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.

Responsibilities

• Provision of secretarial and waiting list support to the Paediatric Trauma and Orthopaedic Consultants.
• Adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Careflow/Bluespier.
• Liaising with the consultants for clinic dates.
• Working alongside the Paediatric Outpatients for scheduling patients into clinic.
• Management of admin queries for the consultants.
• Liaising with the tertiary hospitals to provide updates on patients pathways.
• Answering patient calls and responding in a timely manner.
• Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either in person, telephone or email.
• Be responsible for the management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Careflow, in line with Trust Access Policy.
• Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy.
• Book PICU beds when required following the correct protocol.
• Key point of contact for consultant.
• Dealing with incoming mail, results/reports management.
• Dealing with consultant queries/visitors, managing consultant diary.
• Attending/organising meetings, take minutes.

About NUH and our values

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Role specifics

The post holder will manage the inpatient waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trust’s Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.

They will co-ordinate admissions, and associated pre-operative assessment clinics and theatre lists. The post holder will also play a key central role within the services and is required to work in close liaison with NHS colleagues, patients and the general public.

In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.

This advert closes on Sunday 14 Sep 2025