Waiting List Coordinator - Gynaecology

Integrated Care System; Norwich; On-site; GBP 21,000 - 30,000; Full time

Job summary

A healthcare provider in Norwich is seeking a full-time Waiting List Coordinator for Gynaecology. The role requires excellent organisational, time management, and communication skills, as well as experience in managing patient waiting lists. The position entails working closely with patients and healthcare professionals to ensure efficient scheduling and compliance with NHS guidelines. This is a fast-paced role within a supportive NHS environment.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Qualifications

• Experience of managing patient waiting lists.
• Effective role model demonstrating PRIDE values.
• Understanding of Equality, Diversity and Inclusion.

Responsibilities

• Manage waiting lists and compliance with policies.
• Record documentation according to Trust guidelines.
• Ensure patients are booked according to waiting times.

Skills

Organisational skills

Communication skills

Time management

IT skills (Excel)

Education

Good standard of literacy and numeracy

Job description

We are looking to recruit a full time Waiting List Coordinator predominantly for Gynaecology with a cross cover for Hysteroscopy booking & Procedure clinic booking.

You will be a conscientious and enthusiastic team player, with excellent organisational & communication skills. You will need to have a good understanding of the 18-week RTT pathways & the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality. The role is fast paced & requires a someone who is excellent at time management & completely tasks within a deadline.

Main duties of the job

The post holder will provide waiting list management for Gynaecology & Gynaecology Oncology within Care Group C. This role relies on close working relationships with patients, management, consultants, secretaries, departmental staff, nursing staff as well as other health care professionals, including our private provider partners. You will be required to make the necessary arrangements for diagnostic & therapeutic treatment procedures for our patients, working within the Patient Access Policy & the Trust PAS User Policy.

If you are highly organised, methodical in your approach, enjoy patient contact & working within a team then we can offer you a varied & exciting role where you will play a big part in making a difference for our patients.

The role is Monday- Friday, hours to be discussed at interview.

This role does not include home working.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Undertake responsibility for waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
• Record all relevant information to Trust guidelines in line with Information Governance and policies.
• To implement booked admission protocols and procedures for Gynaecology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
• To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
• Compile the departmental theatre lists and assign patient confirmation times.
• Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
• To make all necessary outpatient, consenting and pre-assessment appointments for GA/LA cases according to TCI dates.
• To keep all patient details up-to-date on the patient management system in order that information is available for theatre lists, audit purposes and any other data that may be required
• To deal with queries, visitors and telephone enquiries in a helpful, courteous and efficient manner.
• Attending weekly MDT Oncology Meetings.
• Ensuring theatre lists are booked in line with the trusts 6-4-2 Policy.
• Ensuring patients are booked in order of weeks wait while ensuring all clinical urgent patients are booked as required.
• Attend weekly meetings with the management team to provide updates on the trusts backlog patients.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• Good standard of literacy and numeracy
• Good IT skills particularly Excel (Microsoft Office and PAS)

Experience

• Experience of managing patient waiting lists
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.