Waiting List Coordinator

NHS; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in York seeks a Waiting List Coordinator to manage elective surgery waiting lists, ensuring compliance with Government Access targets. Candidates should have excellent interpersonal skills, a minimum of A level education, and at least one year of relevant experience in a patient-focused environment. This role offers competitive benefits including NHS pension and generous holiday allowances.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

Qualifications

• Minimum 1 year experience working in a patient/customer focused environment.
• Experience of working under pressure and to tight deadlines.
• Experience of working autonomously while adhering to protocols.

Responsibilities

• Manage the waiting list for elective surgery in accordance with Trust policies.
• Coordinate admission and pre-operative assessment clinics.
• Ensure Government Access Targets are not breached.

Skills

Excellent interpersonal skills

Good organisational and time management skills

Ability to work under own initiative

Excellent verbal and written communication skills

Diplomacy and negotiation skills

Education

Educated to minimum A level or equivalent experience

NVQ level 3

Tools

Core Patient Database (CPD)

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Waiting List Coordinator

The closing date is 20 October 2025

We have an exciting opportunity for someone to join our Waiting List Team, based either at York or Scarborough Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

This post is varied and includes contact with patients and many Health Care Professionals associated with admitting patients for surgery.

We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.

We are looking for someone educated to a minimum of A level standard or with equivalent relevant experience, with a minimum of one year experience working in a patient/customer focused environment.

An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.

Main duties of the job

• To take a lead role in managing the waiting list of a group of Consultants using CPD, in accordance with Trust Policies and government wait time targets.
• Monitor the waiting list and work list on a daily basis to ensure Government Access Targets are not breached.
• To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key hospital staff are aware of organisational arrangements and that relevant medical records are available in time for the procedure.
• To coordinate surgeons' theatre lists, including selecting appropriate cases in clinical/ chronological order and with appropriate attention to medical requirements of the procedures.
• To ensure that problems highlighted from routine reports are actioned in a timely matter.
• To understand and comply with Private Patient protocols, including arranging additional lists/overruns of existing lists to accommodate these patients and ensuring that appropriate information is shared with finance/Private Patient offices.
• To author and edit weekly Admissions List and other essential documents to be used by all stakeholders.
• To ensure that information regarding additional resources are passed to patients as required.
• To arrange interpretation services for all relevant appointments.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of providers

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.

We will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can.

Person Specification

Qualifications

• Educated to minimum A level or equivalent experience in English & Mathematics. Or NVQ level 3
• Experience of working in the NHS or similar organisation for minimum of 1 year
• Experience of working under pressure and to tight deadlines for minimum 1 year.
• Experience of working autonomously whilst adhering to protocols and procedures for minimum 1 year.
• Experience of talking to patients/service users or working in a customer focused environment for minimum 1 year
• Good attention to detail and completion of tasks to deadlines
• Knowledge of the Core Patient Database (CPD).

Knowledge and skills

• Ability to work under own initiative and judgement in dealing with non routine enquiries and situations.
• Good organisational and time management skills
• Must be able to prioritise and plan daily workload including working flexibly when interruptions impact upon completion of daily tasks
• Excellent verbal and written communication skills.

Personal characteristics

• Diplomacy and negotiation skills required to resolve complex and or emotionally charged situations
• Ability to challenge clinical colleagues if booking practices affect access target achievement
• Good telephone manner and the ability to deal sensitively with enquiries

We are an equal opportunities employer and welcome applications from all sections of the community. We are committed to equal opportunities and welcome applications from all sections of the community.