Waiting List Coordinator

TN United Kingdom; Glasgow; On-site; GBP 23,000; Full time

Job summary

An established industry player in healthcare is seeking an Administrative Assistant to join their dedicated team in Glasgow. This role is pivotal in ensuring smooth operations within a busy department, focusing on patient care and administrative excellence. You will be responsible for scheduling appointments, managing waiting lists, and providing essential support to the multi-professional team. If you thrive in a dynamic environment and are passionate about contributing to patient care, this opportunity is perfect for you. Join a culture that values integrity, care, and community engagement.

Qualifications

• Experience in administrative roles, preferably in healthcare settings.
• Strong communication skills to liaise with patients and staff.

Responsibilities

• Schedule referrals and appointments for patients efficiently.
• Maintain patient records and manage waiting lists.

Skills

Administrative Skills

Communication Skills

Organizational Skills

Customer Service

Education

High School Diploma

Relevant Administrative Qualification

Tools

Booking Systems

Microsoft Office Suite

Job description

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Location – Glasgow City Centre (Office Based)

Hours – Full Time 40 hours (Will be required to work rotational Saturdays)

Salary - £23,000 per annum

ACES is a pioneering independent provider of NHS ophthalmic care in the community, with patient care at the heart of everything we do.

We have been providing NHS eye care since and are expanding in and beyond. Our services include cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics, and general ophthalmology.

The ACES team works together, striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

This culture extends to our local communities through charitable and environmental projects. We focus on doing what is right for our patients, colleagues, communities, and the planet.

Role Purpose

The post holder will contribute to the administrative functions, assisting the multi-professional team in providing a quality service. They will help with the administration of the department, booking appointments/surgeries, coordinating care pathways, and managing waiting lists.

Main Duties and Responsibilities

1. Work with the Administration Manager to schedule all incoming referrals.
2. Liaise with MDT team, local services, patients, etc., making and receiving calls to schedule appointments.
3. Handle all administration for patient appointments/surgeries, including booking on the system.
4. Support the management of waiting lists by adding patients, scheduling appointments, and liaising with clinical staff.
5. Maintain records for all patients.
6. Communicate with professional and clinical staff regarding queries and actions.
7. Respond to enquiries by phone or in person, providing information and taking action as appropriate.
8. Perform general office and clerical tasks such as answering calls, processing referrals, scanning, and photocopying.
9. Assist in other duties to support the smooth running of the service as directed by your manager.
10. Serve as the first point of contact for all telephone calls and enquiries.