Waiting List Clerk / Clerical Officer Administrative Support

NHS; Liverpool; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare trust in Liverpool is seeking a Waiting List Clerk to join the Urology Department. The successful candidate will manage waiting lists and provide administrative support, requiring NHS experience and excellent communication skills. This role offers a salary between £24,937 to £26,598 per annum, pro rata. Applicants must have RSA 11 or equivalent and a good understanding of administrative processes.

Qualifications

• Experience and knowledge of service improvement systems.
• Good working knowledge of computers and software packages.
• Understanding of administrative processes in a hospital setting.

Responsibilities

• Manage and monitor waiting lists.
• Provide an efficient administrative service.
• Conduct pre-admission calling to reduce DNA rates.

Skills

Excellent interpersonal skills

Basic numeracy skills

Communication at all levels

Education

RSA 11 or equivalent

Tools

ECDL

Job description

Overview

Go back Liverpool University Hospitals NHS Foundation Trust

The closing date is 06 October 2025

The opportunity has arisen for a waiting list clerk/administrative support clerical officer to join our administrative team within the Urology Department based at Aintree Hospital.

It is expected that all applicants will have previous experience of working in the NHS, extensive knowledge of iPM and knowledge of waiting list management.

The successful candidate must be able to undertake all administrative duties, have excellent communication skills, plan own workload and work on own initiative working to strict guidelines and adhering to Trust targets.

You will be expected to be a team player and cover for your colleagues during absences.

Main duties of the job

The post holder will manage and monitor waiting lists to ensure that procedures are carried out within Trust waiting list management policies and targets.

The post holder will provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures.

The post holder will be monitoring DM01 reports and also conduct pre-admission/pre-attendance calling to reduce DNA rates along with data cleansing exercises and validation of the waiting list.

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

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Job responsibilities

Please see Main duties of the role detailed above and Job Description and Person Specification enclosed.

Person Specification

Qualifications

• RSA 11 or equivalent

Experience

• Have demonstrable experience and knowledge of service improvement systems

Knowledge

• A good working knowledge of computers and software packages/ECDL
• Understanding of a broad range of administrative processes
• Able to demonstrate and understanding of a wide range of local hospital systems/processes and policies

Skills

• Good basic numeracy skills
• Excellent interpersonal skills ability to communicate at all levels
• Should be able to present data and information in a useful and understandable format

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust

£24,937 to £26,598 a year, per annum, pro rata