Waiting List Adviser, Health Records

NHS National Services Scotland; Larbert; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in the UK is seeking a highly motivated Waiting List Adviser to manage a centralized waiting list for patients. The ideal candidate will have excellent communication skills and experience in an office environment, with a focus on accuracy in data management. This role is key in ensuring efficient processes and patient support within a busy healthcare setting.

Qualifications

• Minimum qualifications required include Standard Grade English and Maths.
• Computing qualifications or equivalent experience in an office environment are essential.
• Previous experience in Health Records is desirable.

Responsibilities

• Manage a centralised inpatient and daycase waiting list.
• Serve as the primary contact for patients on waiting lists.
• Keep all associated data accurate and up to date.

Skills

Excellent communication skills

Attention to detail

Ability to work in a busy environment

Education

Standard Grade English

Standard Grade Maths

Computing qualifications or equivalent work experience

Job description

Overview

A vacancy has arisen within the Referral to Treatment Team in Health Record Services. We are looking to recruit a highly motivated, conscientious Waiting List Adviser who will be responsible for the management of a centralised inpatient and daycase waiting list; this will include keeping all associated data accurate and up to date.

Responsibilities

Waiting List Advisers are the primary point of contact for patients on our waiting lists and should therefore have excellent, effective, communication skills whilst working in a busy environment where waiting times targets will be achieved.

Historically, patients referred for surgery/endoscopy procedure were booked from the waiting list by each department separately. Now, most endoscopy procedures/theatres are booked by a centralised waiting list team of Waiting List Advisers.

Qualifications

The successful candidate should have, as a minimum, Standard Grade English, Maths, computing qualifications or equivalent work experience in an office environment. Previous Health Records experience is desirable.

Further information

Informal enquiries to Amy Blanche, Health Records Supervisor, Tel. [phone] or Samantha Shedden, Health Records Supervisor, Tel: [phone].

The duties of this post require the successful candidate to complete a Level 2 Disclosure Scotland check.

Additional information

Certificate of Sponsorship: In line with the current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas nationals should review alternative immigration options before applying for this role. Further information: the GOV.UK website.

Application guidance

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders) and your Jobtrain account for updates.

NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.